Fani Mendes
NHS Departmental Administrator
United Kingdom
Professional Status
Unemployed
Available
About Me
Date of Birth: 19 August 1968
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NHS Departmental Administrator
Royal Free Hospital
December 2001
to January 2014
Part-time
London
United Kingdom
- Provide a full administrative service to the child health team including diary organisation and arranging meeting both internal and external.
- Track notes back to medical record for secretaries.
- Enter patient details on to the hospital Cerner System as required patient admissions and discharge.
- Responsible for locating medical notes and making available for consultants.
- Responsible for the collection and distribution of post within the department.
- Courteously and efficiently deal with telephone queries from patients, carers and external agencies in relation to patient's hospital appointments.
- Cover the reception area, including taking all telephone calls to the department and welcoming visitors.
- Manage the meeting rooms bookings for the department as required.
- Attend administrative staff meetings.
- Liaise with internal and external staff as required, including members of staff in the Department of Child Health, clinic and the pediatric wards, PCT's Social Services on a regular basis.
- Cover administrative staff planned or unplanned absence.
- Ensure confidentiality is maintained at all times.
- Ensure health and safety requirements are observed.
- Maintain immunization database and invoicing advice:
*All immunizations entered in database
*GP & PCT informed & Invoice sent to finance - Child protection plans flagged on Cerner and audited monthly:
- Liaise with CCN administrator to ensure all flags are entered in their absence and audited monthly
- Liaise with CCN administrator to ensure all flags are entered in their absence and audited monthly
- Diabetic patient data entered into Twinkle:
*Support diabetes team to enter all data required into Twinkle.
*Liaise with nurses to determine requirements
*Recording and submission of data for NPDA
*Sorting out template for 3 monthly appointments
*Identifying patients for annual review clinics
*Organizing all retinopathy screening reports-referring to screening service
*Organizing monthly meeting for peer review. - Organizing community out patient clinic for children with developmental problems.
- COMMUNICATION SKILLS
- PLANING AND ORGANIZING
- PROFESSIONALISM AND WORK ETHIC
-
DRIVE SKILLS
Determination to get things done. Make things happen & constantly looking for better
ways of doing things -
LEADERSHIP
Able to motivate and direct others -
PERSONAL IMPACT/CONFIDENCE:
Presents a strong, professional, positive image to others, which inspires confidence & commands respect -
STRESS TOLERANCE
Maintains effective performance under pressure -
DECISION-MAKING
Determines the best course of action. Evaluates options based on logic & fact & presents solutions - RESPONSIBILITY SKILLS
-
INTERPERSONAL SENSITIVITY
Recognises & respects different perspectives. Open to the ideas & views of others - Able to prioritize own workload and work without supervision
- Able to work as part of a team
- English
- Croatian
- Microsoft Office *****
- Cerner Software *****
- Twinkle Database Software *****
