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Niaz Boag

Customer care specialist for fixed networks and Tech professional

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Niaz Boag
34 years old
Driving License
Sydney (2749) Australia (New South Wales)
Contact me
Professional Status
Available soon
Unavailable
About Me
I have a passion for everything to do with technology and enjoy sharing this passion with others. I am hard working and work well as part of a team. I have excellent communication skills. I feel I have much to offer any prospective employer.

References:

Justin Harwood: - Team Leader Concentrix (Sydney)
0423157854

Araz Evanian: - Operations Manager Concentrix (Sydney)
Araz.evanian@outlook.com
(mobile on request)
Resume created on DoYouBuzz
Experiences
  • Collaboratively created a Customer Journey map for studying process improvement for FY22-23 NBN offerings with other business units to understand where we need to improve our standing.
  • As a stage owner i went through a research phase to get an idea of what it was like to use our front facing systems and build a picture, with pain-points from data sources such as NPS(voice of the customer) voice of the business to build a Journey Map digitally.
  • ChexMate Squad: deep dive data analysis from varying sources to provide a better understanding of impacts on expert/agent handling of cases
  • Cerebro Squad: early stages of workshop and delivery of framework for implementation of a Decision Engine for a future project for faults self serve for mobile applications, this is currently underway and i have been reviewing current state process flows and process maps to validate the documents with confluence and attending daily standups and workshops for the underpinning logic on the expected outcomes using my knowledge and other sources of knowledge to gather proposals for a solution
Resume created on DoYouBuzz