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Niaz Boag

Customer care specialist for fixed networks and Tech professional

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Niaz Boag
34 years old
Driving License
Sydney (2749) Australia (New South Wales)
Contact me
Professional Status
Available soon
Unavailable
About Me
I have a passion for everything to do with technology and enjoy sharing this passion with others. I am hard working and work well as part of a team. I have excellent communication skills. I feel I have much to offer any prospective employer.

References:

Justin Harwood: - Team Leader Concentrix (Sydney)
0423157854

Araz Evanian: - Operations Manager Concentrix (Sydney)
Araz.evanian@outlook.com
(mobile on request)
Resume created on DoYouBuzz
Experiences
  • Providing detailed technical understandings of the logic behind scenarios that are presented by business analysts and squad members to better assist there understanding of systems for the implementation of automation for NBN Digital Case Management
  • Preparing technical documentation on NBN faults, NBN knowledgebase while auditing existing documentation in confluence to refine it so the business analysts can present more effectively and efficiently - training material, stories.
  • Tools used confluence, Jira, Miro, ServiceNow ticketing
  • Bringing proposed changes to key systems to stakeholders through story telling, standups and playbacks.
  • Bug testing in staging environments to provide feedback - logged in Jira while liaising with developers.
  • Lead for onboarding of stakeholders, and centre-managers, SME's and experts into the automated system with userguides created by my throughout my journey
  • Liaised with content update teams and trainers to fix the knowledgebase in our internal content system to better suit the light-touch unified / automation model.
  • Process Mapping of technical systems manual inputs and automated inputs (conveyers)
Resume created on DoYouBuzz