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Niaz Boag

Customer care specialist for fixed networks and Tech professional

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Niaz Boag
34 years old
Driving License
Sydney (2749) Australia (New South Wales)
Contact me
Professional Status
Available soon
Unavailable
About Me
I have a passion for everything to do with technology and enjoy sharing this passion with others. I am hard working and work well as part of a team. I have excellent communication skills. I feel I have much to offer any prospective employer.

References:

Justin Harwood: - Team Leader Concentrix (Sydney)
0423157854

Araz Evanian: - Operations Manager Concentrix (Sydney)
Araz.evanian@outlook.com
(mobile on request)
Resume created on DoYouBuzz
Experiences
  • Coaching Agents on handling of orders, process wise, customer experience and NPS, currently have trained two members of our team who have gone on to become SME's and PEGA Tex mediators.
  • Undergone multiple training units/modules in regards to products, sales and a team leader management, provided by both Optus and Concentrix
  • Escalation management - Deescalation, liaising with other teams and groups to resolve complex issues that is agent facing and company facing phone escalations included.
  • Often liaising with agents + QA's as a single point of contact for process verification and clarification
  • Facilitated in creation of a team wiki/knowledge base on Microsoft teams with bits of hard to find information for case management and tips for success.
  • Set the standard for SME Data Integrity in regards to process, trackers/spreadsheets and communication.
  • Understanding of critical business information systems and processes to assure success
  • Handled team leader duties while team leader is not in or is away and often times taken control of the whole floor, adherence, escalations and getting results.
  • Served as a single point of exception for SME'S and non-SME's alike for resolution and process - gained knowledge and became proficient in multiple systems early on, Helix, NSI, NBNco, Vision, Pega
  • Achievement highlights :Unsung Hero award
  • Fast learner
Resume created on DoYouBuzz