Experienced in project management, SaaS implementation, solutions consulting and Customer Success with 10+ years in high-growth environments. Skilled in leading teams, mentoring, and resolving issues. At UKG and Areas France, I focus on process enhancements and operational success.
Adept at managing strategic goals and communicating technical ideas to non-technical audiences. Recently involved in interviewing, hiring, and onboarding for UKG HRSD, and leading process changes and efficiency improvements

English: Fluent
Spanish: Notion

Interests:
Cycling
Trail/Running
Climbing
Tennis
Acting class

Skills

Team Management: Extensive experience leading teams, including managing Solution Consultants and previously supervising a team of Implementation Project Managers.
Change Management & Customer Success: Expertise in managing organizational change, including onboarding and offboarding processes, and implementing new operational strategies.
Project Management: Over a decade of managing software and SaaS projects, ensuring timely delivery and high client satisfaction.
Process Improvement: Proven track record of enhancing operational processes, reducing implementation times, and improving customer satisfaction.
SaaS Implementation: Specialized in deploying SaaS solutions, particularly in HR technologies, with a focus on strategic and tactical goal alignment.
Client Relations: Strong ability to manage and resolve client escalations, maintain high customer satisfaction, and foster long-term relationships.

Data analysis (Data Studio, Looker, PowerBI)
Microsoft Office Suite
Google Apps
API, SFTP, SSO, functional configuration
Redmine, Trello, Slack, Confluence, Jira
Sketch, Adobe Pro
Wordpress, PrestaShop, HTML, CSS

Experiences

Manage the full project life-cycle implementation:
- Lead workshops to collect client specifications and to provide industry standards
- Configure the application based of client specifications
- Coordinate implementation solutions teams (configuration, IT, product ...)
- Lead steering committees and follow-up meetings
- Control customer delivery and validate customer go-live
- Measure project success and identify improvements needed
- Implement communication tools to promote change management

Education

Master's degree (BAC +5) in technology sector: Web, internet, mobile, new media.

Bachelor in: Marketing, Communication, Sales

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ERWAN ROBLOT

Manager Professional Services

Soft Skills

Technical Skills

Sr Implementation Project Manager

IIM Digital School

Léonard de Vinci - Paris

KEDGE Business School

EGC - Bayonne