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ERWAN ROBLOT

Manager Professional Services

People Leader
High performing teams growing and scaling
SaaS implementation delivery
Improvement of processes
Management of change
Experienced in project management, SaaS implementation, and solutions consulting with 10+ years in high-growth environments. Skilled in leading teams, mentoring, and resolving issues. At UKG and Areas France, I focus on process enhancements and operational success.
Adept at managing strategic goals and communicating technical ideas to non-technical audiences. Recently involved in interviewing, hiring, and onboarding for UKG HRSD, and leading process changes and efficiency improvements

English: Fluent
Spanish: Notion

Interests:
Cycling
Trail/Running
Climbing
Tennis
Acting class
37 years old
Driving License
Resume created on DoYouBuzz
Skills

Soft Skills

  • Team Management: Extensive experience leading teams, including managing Solution Consultants and previously supervising a team of Implementation Project Managers.
  • Project Management: Over a decade of managing software and SaaS projects, ensuring timely delivery and high client satisfaction.
  • Process Improvement: Proven track record of enhancing operational processes, reducing implementation times, and improving customer satisfaction.
  • SaaS Implementation: Specialized in deploying SaaS solutions, particularly in HR technologies, with a focus on strategic and tactical goal alignment.
  • Change Management: Expertise in managing organizational change, including onboarding and offboarding processes, and implementing new operational strategies.
  • Client Relations: Strong ability to manage and resolve client escalations, maintain high customer satisfaction, and foster long-term relationships.

Technical Skills

  • Microsoft Office Suite
  • Google Apps
  • API, SFTP, SSO, functional configuration
  • Redmine, Trello, Slack, Confluence, Jira
  • Sketch, Adobe Pro
  • Wordpress, PrestaShop, HTML, CSS
Experiences
  • Tasks & roles:
    • Leader of the Customer Success & implementation department: team manager of 4 project manager for 150 clients around the world
    • Project management and implementation support for the AlumnForce SaaS solution (mostly for key accounts like: Polytechnique, HEC, Centrale Paris, New York film Academy)
    • Coordination of technical, design and product teams
    • Product management on the web platform and mobile app
    • Relationshipmanager for national & international customers: change management, training up to 20 persons, advice on website communication and webmarketing strategy
  • Experience details :
    • In 6 years, I manage more than 80 projects with business school, engineering school, university and professional network
    • With this 80 projets, it's more than 2,5 millions of people who have been able to activate and manage their profil on the AlumnForce solution
    • My client portfolio represent a turnover of more than 1 million of euros without recurring fees and subscriptions
Education

IIM Digital School

Léonard de Vinci - Paris

September 2010 to June 2012
Master's degree (BAC +5) in technology sector: Web, internet, mobile, new media.

KEDGE Business School

EGC - Bayonne

September 2006 to June 2009
Bachelor in: Marketing, Communication, Sales
Resume created on DoYouBuzz
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