ERWAN ROBLOT
Manager Professional Services
People Leader
Growing and Scaling High Performance Teams
SaaS implementation delivery
Improvement of processes
Management of change
Experienced in project management, SaaS implementation, solutions consulting and Customer Success with 10+ years in high-growth environments. Skilled in leading teams, mentoring, and resolving issues. At UKG and Areas France, I focus on process enhancements and operational success.
Adept at managing strategic goals and communicating technical ideas to non-technical audiences. Recently involved in interviewing, hiring, and onboarding for UKG HRSD, and leading process changes and efficiency improvements
English: Fluent
Spanish: Notion
Interests:
Cycling
Trail/Running
Climbing
Tennis
Acting class
Adept at managing strategic goals and communicating technical ideas to non-technical audiences. Recently involved in interviewing, hiring, and onboarding for UKG HRSD, and leading process changes and efficiency improvements
English: Fluent
Spanish: Notion
Interests:
Cycling
Trail/Running
Climbing
Tennis
Acting class
37 years old
Driving License
Skills
Soft Skills
- Team Management: Extensive experience leading teams, including managing Solution Consultants and previously supervising a team of Implementation Project Managers.
- Change Management & Customer Success: Expertise in managing organizational change, including onboarding and offboarding processes, and implementing new operational strategies.
- Project Management: Over a decade of managing software and SaaS projects, ensuring timely delivery and high client satisfaction.
- Process Improvement: Proven track record of enhancing operational processes, reducing implementation times, and improving customer satisfaction.
- SaaS Implementation: Specialized in deploying SaaS solutions, particularly in HR technologies, with a focus on strategic and tactical goal alignment.
- Client Relations: Strong ability to manage and resolve client escalations, maintain high customer satisfaction, and foster long-term relationships.
Technical Skills
- Data analysis (Data Studio, Looker, PowerBI)
- Microsoft Office Suite
- Google Apps
- API, SFTP, SSO, functional configuration
- Redmine, Trello, Slack, Confluence, Jira
- Sketch, Adobe Pro
- Wordpress, PrestaShop, HTML, CSS
Experiences
Customer Success & Implementation Leader
AlumnForce
October 2015
to September 2018
Full-time
Paris
France
- Tasks & roles:
- Leader of the Customer Success & implementation department: team manager of 4 project manager for 150 clients around the world
- Project management and implementation support for the AlumnForce SaaS solution (mostly for key accounts like: Polytechnique, HEC, Centrale Paris, New York film Academy)
- Coordination of technical, design and product teams
- Product management on the web platform and mobile app
- Relationship manager for national & international customers: change management, training up to 20 persons, advice on website communication and webmarketing strategy
- Leader of the Customer Success & implementation department: team manager of 4 project manager for 150 clients around the world
- Experience details :
- In 6 years, I manage more than 80 projects with business school, engineering school, university and professional network
- With this 80 projets, it's more than 2,5 millions of people who have been able to activate and manage their profil on the AlumnForce solution
- My client portfolio represent a turnover of more than 1 million of euros without recurring fees and subscriptions
- In 6 years, I manage more than 80 projects with business school, engineering school, university and professional network
Education
IIM Digital School
Léonard de Vinci - Paris
September 2010
to June 2012
Master's degree (BAC +5) in technology sector: Web, internet, mobile, new media.
KEDGE Business School
EGC - Bayonne
September 2006
to June 2009
Bachelor in: Marketing, Communication, Sales
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