DEBOJYOTI BANERJEE
Site Reliability Engineer || Technical Lead || Automation First || AI enthusiast
Unix and shell scripting
Python programming
Ab Initio
.Net and C#
Oracle, PLSQL
Professional Status
Employed
Available
About Me
Worked as an Application Support Technical Lead with over 5 years of experience in Production Management. Specialized in maintaining system reliability, process automation through batch scripting, and optimizing infrastructure performance. Proficient in Incident Management, Problem Management, Batch Management, Change Management, Root Cause Analysis (RCA) and Disaster recovery Management for Continuity of Business.
Worked extensively in data processing and reporting automation tasks using Python and Shell scripting.
Having sound knowledge in Python for data science concepts, used Pandas and NumPy Python libraries for data manipulation and analysis requirements.
Around 5+ years of experience in Ab Initio ETL data processing Business Intelligence projects under Banking and Finance domain having sound
knowledge in Co>Operating system, EME, GDE, Transform components, Data parallelism, Control Center and other Ab Initio products.
Experienced in writing Oracle SQL Queries, Stored procedures, functions, packages, tables, views, triggers.
With excellent communication skills having experience in Incident and Problem management using ServiceNow and JIRA tools.
Experienced in handling client escalations by providing instant workaround solutions and driving permanent fix by collaborating with multiple teams.
Worked extensively in data processing and reporting automation tasks using Python and Shell scripting.
Having sound knowledge in Python for data science concepts, used Pandas and NumPy Python libraries for data manipulation and analysis requirements.
Around 5+ years of experience in Ab Initio ETL data processing Business Intelligence projects under Banking and Finance domain having sound
knowledge in Co>Operating system, EME, GDE, Transform components, Data parallelism, Control Center and other Ab Initio products.
Experienced in writing Oracle SQL Queries, Stored procedures, functions, packages, tables, views, triggers.
With excellent communication skills having experience in Incident and Problem management using ServiceNow and JIRA tools.
Experienced in handling client escalations by providing instant workaround solutions and driving permanent fix by collaborating with multiple teams.
Assistant consultant | Application Support Specialist | Business Intelligence Lead
Tata Consultancy Services Ltd.
Since November 2021
- Deputed to Mexico to grow business at Near shore location with expertise in handling client requirements and adding members to projects.
- Managing Service life cycle per ITIL methodologies for all core service management areas including Incident, Change, Problem, Capacity, Configuration and Service Improvement using ServiceNow. Helped in resolving critical application performance or data quality related issues by proper root cause analysis (RCA) avoiding major incident tagging. Helped with regular change management process working with Development teams.
- Instantly acknowledging batch failure issues and working on resolution by checking batch logs and debugging scripts. Analyzed issues and provided instant workarounds, raising Problem tickets for permanent resolution.
- Trained multiple trainees in Unix, PLSQL, Python programming and Ab Initio ETL tool to help deploy in projects across CITI.
- Worked on gathering automation requirements and implementation of the same using Python and shell scripting.
- Wrote Python scripts to analyze data variance in different banking products using trades or accounts as unique identifiers in order to predict issues in data processing.
- Managing a 14-member team that works on application support and maintenance activities for various CITIBANK projects.
