Worked as an Application Support Technical Lead with over 5 years of experience in Production Management. Specialized in maintaining system reliability, process automation through batch scripting, and optimizing infrastructure performance. Proficient in Incident Management, Problem Management, Batch Management, Change Management, Root Cause Analysis (RCA) and Disaster recovery Management for Continuity of Business. Worked extensively in data processing and reporting automation tasks using Python and Shell scripting. Having sound knowledge in Python for data science concepts, used Pandas and NumPy Python libraries for data manipulation and analysis requirements. Around 5+ years of experience in Ab Initio ETL data processing Business Intelligence projects under Banking and Finance domain having sound knowledge in Co>Operating system, EME, GDE, Transform components, Data parallelism, Control Center and other Ab Initio products. Experienced in writing Oracle SQL Queries, Stored procedures, functions, packages, tables, views, triggers. With excellent communication skills having experience in Incident and Problem management using ServiceNow and JIRA tools. Experienced in handling client escalations by providing instant workaround solutions and driving permanent fix by collaborating with multiple teams.
Worked on various Banking and Finance domain projects as an Application Support Specialist across CITIBANK portfolios Risk, Finance and Compliance.
Proficient in ITIL methodologies with huge experience in Incident, Problem, Change and Batch management maintaining SLAs, SLOs and SLIs.
Worked on project transition and trained multiple trainees on support processes.
Trained individuals on Unix command line data and file handling processes.
Built scripts to automate various manual support processes using Unix Shell scripting. Gained sound knowledge in Sed and AWK commands.
Worked on building multiple automated reports as per management requirement to present statistics of application data processing timeline and daily end user deliverables using Python and Shell scripting.
Worked on Ab Initio ETL tool to build Graphs and Plans to automate data processing as per business need.
Supported Applications where the whole data processing was built on Ab Initio ETL tool and scheduled in Autosys and Control Center.