Worked as an Application Support Technical Lead with over 5 years of experience in Production Management. Specialized in maintaining system reliability, process automation through batch scripting, and optimizing infrastructure performance. Proficient in Incident Management, Problem Management, Batch Management, Change Management, Root Cause Analysis (RCA) and Disaster recovery Management for Continuity of Business. Worked extensively in data processing and reporting automation tasks using Python and Shell scripting. Having sound knowledge in Python for data science concepts, used Pandas and NumPy Python libraries for data manipulation and analysis requirements. Around 5+ years of experience in Ab Initio ETL data processing Business Intelligence projects under Banking and Finance domain having sound knowledge in Co>Operating system, EME, GDE, Transform components, Data parallelism, Control Center and other Ab Initio products. Experienced in writing Oracle SQL Queries, Stored procedures, functions, packages, tables, views, triggers. With excellent communication skills having experience in Incident and Problem management using ServiceNow and JIRA tools. Experienced in handling client escalations by providing instant workaround solutions and driving permanent fix by collaborating with multiple teams.
Joined as an ASE Trainee at Tata Consultancy Services Ltd. (TCS) and attended training program for 3 months held at TCS Trivandrum where I worked as a developer to design a web application on an e-commercial shopping website.
Technologies used : Web development framework - ASP .Net; Programming language - C#; Database - SQL server 2008
