Christophe Trinquet
Sales Engineer
Presales
Customer Success Manager
ITSM
PPM
CRM
59 ans
Permis de conduire
Paris Area, France
En poste
En recherche active
Experienced Software Engineer in ITSM and PPM area. I had been deeply exposed to all aspects of software life-cycle from presales activities to product design, QA, beta validation, and debugging, as well as follow-up our key customers in EMEA. I am currently looking for a new customer facing position
Principal Engineering Services Architect
CA Technologies
Depuis janvier 2012
- Launch new version of CA Service Management 17.x Influence customers to migrate to latest version (webex, on-site visit, health check…). Increaseand protectrenewal revenue as well as selling companion products and additional seats. Migration SAP Business Objects to Tibco Jaspersoftfor CA PROJECT PORTFOLIO MANAGEMENT(Clarity) Customers (SaaS and On-Premise customers)..
- As an ITSM worldwide SWAT resource I had to manage CA Cloud Service Management, an ITSM SaaS based product (Sales Enablement, presentation, demonstration, POC, RFP, beta validation, team work with Product Management and Development)
Consulting Engineering Services Architect
CA Technologies
2007
à 2012
- As an ITSM worldwide SWAT resource I had to manage CA Service Management Suite which includes:
• CA Service Desk Manager
• CA CMDB andCA Cohesion (Application Configuration Management)
• CA IT Asset Management
• CA Service Catalog
• Xtraction (Ivanti) for CA Service Management
Principal Architect EMEA
Computer Associates
2002
à 2007
- As an ITSM worldwide SWAT resource I had to work on Unicenter ServicePlusService Desk, Knowledge Tools, Collaboration Tools and UnicenterDashboard. At that time CA Service Management was 30% maretshare
Senior Architect EMEA
Computer Associates
1999
à 2002
- As a worldwide SWAT resource I had to work on our CRM Suite (CA Intelligent CRM Suite: Customer Service, eWareSales and Marketing from eWare, Human Touch and Intelligent Knowledge Tools) and implemented some verticals above our ServiceDesk Product (Insurance, Health and Customer Service).
Senior Consultant, Presales France
Computer Associates
1995
à 1999
- Presales Engineer for distributed environment (UNIX, OS2, Windows) on UnicenterTNG, Unicenter Advanced Help Desk and CA Paradigm for CA France. Presentations, Demonstrations, POC, RFPs.
Marketing Coordinator
Computer Associates
1995
- Management of trade Shows in Paris (CA-Expo, Networld+Interop, Client Server, Unix…), Mailing Campaigns, User Groups and Marketing Events.
PreSales Engineer, France
Computer Associates
1989
à 1995
- Presales Engineer on Mainframe products (CA-Netman, CA Examine)
