Practical IT Project (PMO) and Service Management (ITSM) Executive
Frisco (75034) United States (Texas)
A certified IT Professional in the Project & Service Management disciplines residing in the Dallas suburb of Frisco, TX, Chad Greenslade is an independent IT consultant who most recently served as a Vice President of IT for Cardtronics, Inc., a global owner / operator of automated teller machines (ATMs) and self-service financial kiosks, headquartered in Houston, TX. Prior to Joining Cardtronics, Chad Greenslade served as a Senior IT Portfolio Manager for Fort Worth’s Think Finance, and an IT Manager for Fort Worth, TX-based TTI, Inc. Before relocating to the greater Dallas/Fort Worth area in 2006, he served for a decade as a Senior IT Project Manager with Washington Mutual in San Francisco, California.
Outside of the professional arena, Mr. Greenslade is an frequent world traveler who has spent time in locations ranging from Mexico, the Bahamas, Brazil, the Caribbean islands of St. Thomas and St. Martin, to the European destinations of Iceland, Belgium, Germany, France, and Turkey. Wherever he goes, he enjoys exploring the countryside and meeting new people, as well as sampling fine wine and exotic cuisine.
Delivering Value through Practical IT Service Delivery Methodologies | Measuring Success through Meaningful KPIs | Partnering to Develop Tailored IT Process Frameworks | Transforming the Culture by Eliminating Non-Value Add Activities | Building Repeatable & Auditable IT Delivery Practices | Driving Adoption of IT Project & Service Management Disciplines | Building World-Class IT Project & Service Management Teams | Delivering Returns on Technology Investments
Designed, built-out, and led the world-class, cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion. Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of approximately sixty-five (65) concurrent capital and operational projects, from concept to completion, including product development, infrastructure maintenance / upgrades, and various software development initiatives spanning all business lines within the company. Hired, trained, mentored, and coached FTE executing a Capital (CapEx) budget of $50MM in annual project expenditures and a PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget of $1.5MM.
Managed multiple, concurrent infrastructure projects and strategic programs, from concept to completion, in a multi-location, multi-business unit, shared services matrix environment, with responsibility for building and leading onshore & offshore technical teams, contractors, vendor suppliers, and business stakeholders in a matrix organization to effectively deliver solutions into the production environment. Managed all IT infrastructure projects & programs companywide. Owned the ITIL / ITSM strategy including mission, vision, values and outcomes using the ChangeGear ITSM platform. Identified strategic & cross functional opportunities to refine the ITSM strategy. Formulated & published ITSM policies.
Directed the planning, implementation, and operation of the project, program, and ITSM strategy. Built-out and managed the enterprise IT PMO executing a Capital (CapEx) budget of $15MM in annual project expenditures. Managed PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget of $500K. Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of approximately twenty-five (25) concurrent capital and operational projects, from concept to completion, including product development, infrastructure maintenance / upgrades, and various software development initiatives spanning all business lines within the company. Provided direct project management leadership to select strategic projects and programs.