A customer-focused leader with a record of success in administrative management. Extensive knowledge in clinical services, technology and project management with the ability to multi-task in a matrix environment. Proven record in growing key service line areas, effectively resolve problems, provide information, and maintain positive relationships while continuously identifying opportunities to improve the quality of the overall patient experience.
Directed the sales operations of the Academic & Library Solutions online products and services.
Administered a $20M in academic product renewal revenue; met goals for subscription sales and customer retention.
Developed and managed the departmental operating budget.
Mentored, coached and trained staff members in developing exceptional problem-solving ability, analytical skills, and devotion to sales performance and customer satisfaction.
Liaison between the legal team and the customer to ensure adherence to license agreements.
Generated leads at the annual American Library Association Conference.
Collaborated with Product and Fulfillment Managers in creating activation procedures for new products and ensuring new accounts were activated expeditiously.
Identified and executed processes, procedures and staffing resources to maximizing operation efficiencies.
Effectively managed the first level Technical/Sales Support team.
