A customer-focused leader with a record of success in administrative management. Extensive knowledge in clinical services, technology and project management with the ability to multi-task in a matrix environment. Proven record in growing key service line areas, effectively resolve problems, provide information, and maintain positive relationships while continuously identifying opportunities to improve the quality of the overall patient experience.
Successfully managed an expense budget of $2M to a +/-2% variance driving business decisions, actions and results within the operating units in accordance with departments’ operating expense and capital budget, while supporting the company's overall strategic and fiscal objectives.
Responsible for the selection of contract services, vendor negotiation of service agreements and monitoring compliance with standards established within the service agreement.
Worked with respective resources for planning and completing capital projects; expanding floor space and creating a more contemporary, energized and interactive work environment.
Developed and shared best practices across the organization including environmental management, emergency procedures, disaster recovery and internal move processes.
Accountable for the daily facilities and office services operations for two locations supporting 300 internal customers.
Developed maintenance programs relating to the interior and exterior conditions and appearance of the properties, assuring the highest levels of customer satisfaction.
