A customer-focused leader with a record of success in administrative management. Extensive knowledge in clinical services, technology and project management with the ability to multi-task in a matrix environment. Proven record in growing key service line areas, effectively resolve problems, provide information, and maintain positive relationships while continuously identifying opportunities to improve the quality of the overall patient experience.
Tracked and monitored key quality, training and performance metrics for global groups and drive efforts to improve department performance.
Prepared executive presentations, arrange international travel accommodations, process expense reports, and facilitated annual conferences.
Gathered data and created the quarterly Newsletters to foster effective communication within the global organization.
Assisted with timekeeping, payroll functions, new employee orientation and maintained organizational charts.
Maintained calendars for senior leaders, processed payroll, and assisted with new hire onboarding.
Contributed to the commercialization of products by developing product requirements, product related operational processes and plans as well as artifacts by working with the Business Owners and staff from Business Development, Marketing and other groups throughout the company.
Successfully supported new and existing products and services by continually working towards increasing the effectiveness and usability of Almac.
Software products. This support consists of tasks such as performing demos, writing/updating SOPs, creating product materials and writing tests.
