I am a self-motivated, organized and responsible person with strong communication skills, who has demonstrated a high degree of initiative and self-motivation and enjoys the challenge of a busy demanding work environment conscientiously with the ability to maintain a consistently high standard of work under pressure independently as well as in team environment. I am a creative, energetic and hardworking individual with the ability to work independently and as a team member for meeting operational deadlines.
•Greeting customers in a courteous, friendly and professional manner via inbound phone support according to company quality guidelines. •Providing global support to customers in an inbound/outbound call center environment. •Problem resolution for customers with various issues with time constraints. •Responsible for handling escalated issues such as Guest Relocations, Credits, Stop Sells and Closing Allotments, etc. •Adhere to defined call center procedures, standards, performance expectations. •Analyzing, diagnosing and delivering known solutions to known complex problems. •Helping maintain and promote excellent client relations by managing prompt and accurate responses to email and phone communications. •Booking, changing, or cancelling reservations for lodging properties and provide necessary follow through for all parties. •Highly effective in managing multiple software programs while conversing with hotel support staff. • Able to demonstrate sound judgment in decision making, while abiding to established guide lines and procedures to ensure clear and concise communication. •Maintaining knowledge of department processes and procedures to ensure adherence. •Consistently meet or exceed departmental goals as outlined by management in relation to Key Performance Indicators. •Dependable, able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
Company Description
Teleperformance Egypt is a leading provider of outsourced customer experience management services and the first multinational contact center company to open in the country. The company launched its operations in Egypt in 2007, performing all contact center services in Egypt, Middle East and Africa, and Offshore markets serving - North America and Europe regions.
