Andréane Lachance - Senior auditor

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Experiences

Analyze the needs of customers, present the merchandise and close the sale
Be aware of products that are on promotion
Respond to customer objections candidly and with confidence
Sell additional merchandise by promoting related products
Process all sales transactions, receive payments and obtain the necessary authorizations for purchases made by cheque or credit card
Assume responsibility for the entry of all transactions in the point-of-sale system
Answer and forward telephone calls and follow-up with customers while providing excellent customer service
Working in a confined area under pressure during peak periods
Cooperate with difficult clients and follow up with the manager