Ammar Mattar
ICT & Managed Services Planning and Services Design Engineer
Managed Services
ICT Products Consultation
Hosted Services Presales
41 years old
Giza (12577) Egypt
Employed
Available
My interest in Managed services Consulting and my well-rounded skill set working in various corporate make me a well-qualified candidate for Product development or Managed Services Presales
ICT & Managed Services Planning and services design/Delivery Supervisor Engineer
Telecom Egypt
Since October 2015
- • Interfacing with Business units (customers, Enterprise sales and Enterprise marketing)
- • Translating customer or business requirements into working instructions for Delivery
- • Creating and re-negotiating the Service Level Agreements with business units (clients, Enterprise teams)
- • Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports
- • Managing the transition phase of transferring the functional, technical and procedural knowledge.
- • Attend clients meetings covering performance, service improvements, quality and processes
- • Building and maintaining customer relationships
- • Manage the partnership and maintain prerequisites for partnership levels required
- • Ensuring that quality services are delivered with regard to the agreed SLA
- • Designing and planning new services and products with marketing teams
- • Evaluating Existing ICT models and technology to cope with existing technology and market element
- • Evaluating vendors and products for new services and products
- • Planning and perform high level design for ICT infrastructure services
- • Support business case development
- • Agree Concept documents, processes, OLA and change requests with Business units
- • Responsible for the delivery of services within the SLAs and KPIs.
- • Planning and maintaining the forecast and demand management
- • Provide awareness sessions and technical session to both enterprise sales / Marketing teams, upon issuing new products/ services
- • Management of the ICT Service Delivery function within Agreed SLA/OLA
- • Responsible of managing the quality of deliverables of ICT services and products, and that ICT standards is applied
- • Ensure the delivered services are fit to purpose, carrying out relevant reviews as necessary
- • Establish or refine service delivery processes
