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Alicia Ramos Sánchez

Sales & Marketing Specialist

Alicia Ramos Sánchez
39 years old
Driving License
Barcelona (08950) Spain
Professional Status
Employed
Just looking around
About Me
Graduated in Business Administration and Management, with four years of experience managing projects and general administration in international companies. High proficiency in French and English, strong organizational, interpersonal and time management skills. Advanced user in Microsoft Office, Microsoft Dynamics AX and web management tools.
Resume created on DoYouBuzz
  • Customer Service: Orders and claims management, checking, dating, shipping, confirming & communicating. Accounts set up, application of credit insu​rances, debtors follow-up, daily enquiries, etc.
  • Sales Management: Supports liaison between stakeholders, follow up and compilation of sales reports, feedbacks from distributors, sales statistics. Assist with payroll preparation.
  • Marketing Support: Schedule and plan marketing activities. Driving PR agencies preparing exhibitions, updating the website, coordinating advertising and displays, creating local content (videos, success stories, interviews, etc.).
  • Promote the attractiveness of the Paris-Val de Marne department.
  • Design the strategic planning and budgets scenarios to increase the investment of Spanish companies in France.
  • Detect the information requests coming from Spain, support arrival of international companies.
  • Create, manage and edite content in a web-based environment (Joomla).
  • Monitor social media channels for trends and opportunities. Website traffic analysis using Google Analytics.
  • Assist in the development of tools, materials and drafting of communications related to CRM & Clienteling including weekly newsletter content.
  • Attend to front desk inquiries and phone calls. Maintain contact lists. Produce and distribute correspondence memos, letters, and forms.
  • Provide immediate support by telephone and email to our POS agents.
  • Support on massive and new product launches.
  • French: Fluent
    Expert
  • English: Fluent
    Expert
  • Spanish: Mother tongue
    Expert
  • Catalan: Mother tongue
    Expert
  • Wordpress
    Expert
  • Joomla
    Advanced
  • CSS / HTML
    Expert
  • Google Analytics
    Expert
  • Hootsuite
    Expert
  • Microsoft® Office Expert Certified
    Expert
  • CRM Microsoft Dynamics AX
    Expert
  • Facebook Ads
    Advanced
  • Twitter Ads
    Good
  • Youtube
    Expert
  • Linkedin
    Expert
  • Viadeo
    Good
  • Photoshop
    Advanced
  • Indesign
    Good
  • Lightroom
    Expert
  • Final Cut
    Good

Digital Marketing & Web Development

Escola Antoni Algueró.

March 2016 to September 2016

MSc Eng. Business & Management

HEC Management School, Liège (Belgium).

2009 to 2010
Erasmus Exchange Program

MSc Management and Business Administration

Universitat de Barcelona

2005 to 2009
  • Travels
  • Photography
  • Blogging