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Alex Tiffani

Customer Care

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Alex Tiffani
34 years old
Jakarta Selatan Indonesia
Contact me
Professional Status
Employed
Available
About Me
My name is Alex Tiffani. I have been working in Insurance, E-commerce and Book Publisher (education) Industry.
I am interested in Marketing Promotion and Services.

Phone Number : 081317708581
Email : alextiffanysmith@gmail.com
LinkedIn : http://bit.ly/AlexTiffani
Resume created on DoYouBuzz
Experiences

Admin Event Coordinator

Rabbit Hole
March 2017 to February 2018
  • Event organizing and concepting for kids and family.
  • Marketing and promoting
  • Response and handling customer.
  • Making video education for kids and family an all the theme about storytelling.
  • Follow up and customer question quickly
  • Reporting to Support Quality Management.
  • Response and send the feedback to customer
  • System recording for all the case
  • Product and Event knowledge
  • Email promote event
  • Follow up with the other team regarding the customer needed
  • Customer satisfication
Company Description
Blibli.com as one of the largest e-commerce in Indonesia has a lot of customer who need our quick response to answer their question or follow up the order. In the division where i was joined, we did all the process that related with the customers as well as we could support it. Quick response, product knowledge, detailed order processing,customer satisfication, and etc be our focus. All that process are under Customer Care and Support Division. Teamed up with merchandise, supply chain management, customer resolution, project and also IT Team.
Company website
http://blibli.com
  • Promote and give the product knowledge to customer
  • Ensure the insurance policy
  • Manage the data of customer.
  • Customer satisfication
Company Description
The insurance company in Indonesia who focusing in life insurance. The quality of life at present and the future, the average medical expense, claim process in the insurance policy, the fuction of insurance for life are our obligation to know.
Company website
http://cigna.co.id
  • Supervise the team in achieving high quality service standard and maintain customer satisfication by establishing internal training periodically.
  • Support and give the telemarketing division about the product knowledge including the benefit, how to promote and explanation to the customer of the insurance
  • Review the telemarketer performance
  • As a telemarketer i am responsibly to explain the product including the function and the benefit of the insurance. Make some call to the customer and ensure the explanation of our product and sell it.

Freelance Tour Guide

Freelance
January 2010 to September 2012
Company Description
Tourism is one of the best way to promote Indonesia. By being a Local Tour Guide we could explain about the best destination where we could visited to our tourist more.
Handling the local or foreign tourist are my responsiblities. The knowledge of the destination, the story behind the heritage, culture, etc and also the recommeded local food and many more are being my focus to create the customer satisfication.
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Resume created on DoYouBuzz