Your browser is outdated!

To ensure you have the best experience and security possible, update your browser. Update now

×

Ahmed Elhosiney

Ahmed Elhosiney

Customer Services

Customers service, Sales Executive,Technical Support
32 years old
Cairo Egypt
Unemployed Available
I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.
Resume created on DoYouBuzz
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Effectively manage large amounts of incoming calls
  • Take the extra mile to engage customers
  • Sells products indoor
  • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new products
  • Installation and configure windows server 2008
  • Configure active directory and domain controller
  • Configure group policy and DNS
  • Configure and follow up application server , file sharing
  • Follow up and maintenance network connection
  • Installation and configuration PC software and hardware
  • Follow up Microsoft ERP Solution
  • Follow up Microsoft ERP Solution
  • Follow up printer maintenance and sharing
  • ( GMES ) Global manufacturing execution system.
    Managing and controlling user account.o Managing and controlling production line.
    Managing and controlling productivity for line
  • ( GST ) Global Stander time System.
    Managing and calculating stander time for production
  • Inspection system.
    Managing and controlling inspection pc's and devices.
  • Hardware and Software Maintenance
    Installing and maintenance PC's hardware and software.
  • Network infrastructure.
    Installing and configure local network.
    Troubleshooting for network problem.
    Installing and control FTP server.
  • •Security camera and DVR installation.
    Installing and monitoring security camera and DVR.

Junior IT Engineering

El-Zahra Manufacturing
June 2013 to March 2014
Part-time
cairo
Egypt
  • Installing and maintenance DVR and Security camera.
  • Network Infrastructure.
  • Network Infrastructure.
  • Interact with children through the delivery of role-playing script and offering education through entertainment.
  • Attend to guest feedback and provide excellent customer service
  • Operate machines and vehicles, adhering to all safety standards and execute daily duties in up-keeping and cleaning of establishment
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Effectively manage large amounts of incoming calls
  • Take the extra mile to engage customers
Company Description
RAYA contact center is outsourcing company of Etisalat UAE