• Responsible for receiving enterprise complaints by phone or by e-mail, troubleshoot and fix enterprise customers problems. • Identify the global problems and escalate the case to NOC team. •Troubleshooting MPLS L2/L3 VPN customer problems and providing efficient solution. • Isolate customer problem and handle escalations procedures to appropriate team. • Providing technical assistance for customer internal problems. • Configuring and troubleshooting for various types of CPE devices. •Place and modify configuration on Service Provider Devices to resolve customer problems.
Hands on experience:
• BGP, MPLS, Frame relay and OSPF protocols. • Wide range of Cisco routers and switches. • Wide range of DSLAM brands and models. • Wide range of SHDSL modems.
