Product Trainer
Expert Global Solutions
January 2016
to May 2016
Full-time
Las Pinas
Philippines
- Training for a CSAT and Sales Program
- Trains new hires and provides ongoing training to all representatives in operations
- Constantly communicates with clients, Operations and Quality Team regarding updates and critical information needed to ensure all
representatives have information needed to function as LCRs. - Responsible for coaching New Hire Agents with account specific guidelines and goals
- Attends Training meetings to enhance the Training Environment, experience and tools.
- Attends Quality Calibration, client meetings to incorporate knowledge of Training Materials
- Coordinates with Work Force and Operations for any training initiatives.
- Sends completion reports for any client initiatives
- Assists in New Hire and login reactivation requests
Flex Trainer
Expert Global Solutions, Inc.
January 2015
to January 2016
Full-time
Las Pinas
Philippines
- Trains new hires and provides ongoing training to all representatives in operations
- Attended TTT for client updates on products and processes.
- Provide one on one coaching with each
trainees regarding their performance - Handles client training initiatives
- Handles up-training for SAVES (retention) LOB
- Madrigal Site POC/Support for SXM CARE and SAVES launch in Guatemala.
Team Lead Apprentice
Expert Global Solutions, Inc.
October 2014
to December 2014
Las Pinas
Philippines
- Provide agents coaching and reinforcements for agent development and performance
management. - Attendance tracking and reporting.
- Cascade updates from Training & Quality
- Attended weekly call listening with clients and QA calibration
- handled escalation calls
Listener Care Representative
Basey District Hospital
January 2013
to October 2014
TACLOBAN CITY
Philippines
- Provides exceptional customer service experience to US-based satellite radio service subscribers
- Assisted customers with their Satellite Radio Subscriptions.
- Provided assistance with Subscriber’s Accounts and Billing inquiries.
- Provided basic troubleshooting with equipment.
- Handled escalated and cancellation calls
Clinical Nurse
Basey District Hospital
April 2010
to April 2012
Temporary Work
Tacloban City
United States
- Carried out Doctor's orders
- Administered medications and performed minor surgical procedures
- Health Education for OPD patients
Bachelor of Science in Nursing
Remedios Trinidad Romualdez Medical Foundation
June 2004
to April 2008
