Coming from the East African region of Kenya, where tourism is a key industry for growth, my understanding of the neccesities and art of working with people and being helpful and cheerful are well developed. I am passionate about the Tourism industry and these values are key to success in this industry. An opportunity in the tourism industry would help me put these skills to use in the business world.
Front Office & Reservations Manager
Meltonia Luxury Suites
Since August 2018
- Front office operations
- Housekeeping coordination
- Guest relations
Front Desk Intern
Ritz-Carlton Hotel Arts Barcelona
June 2017
to December 2017
- Check-in & Check-out
- Responding to guest emails and queries
- Completion of shift tasks
- Resolving guest complaints
Front desk & Reservations
Meltonia Luxury Suites
June 2014
to August 2015
- Respond to guest emails and queries
- Make reservations
- Room assignment
- Guest wellness management
- Check-in & Check-out
Office Assistant
Meltonia Luxury Suites
September 2013
to June 2014
- Organization of employee and guest files
- Scheduling meetings
- Scheduling appointments
- Answering phones
The Business of Tourism
Service management
Tourism marketing
International organisations management
Leisure and recreation management
Marketing
Finance
Service management
Tourism marketing
International organisations management
Leisure and recreation management
Marketing
Finance
Year 9-11 under the British curriculum (IGCSE)
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Good communicator
Advanced
-
Works well in a team
Expert
-
Reliable
Advanced
-
Event planning
Good
-
Delegating tasks
Good
-
Decision making
Advanced
-
Problem solving
Advanced
-
English: Advanced
Advanced
-
Kiswahili: Fluent
Expert
-
Spanish: Intermediate
Intermediate
-
Tagalog: Basic
Notions
- Fiction
- Non fiction
- Poetry
- Heritage
- Current affairs
- Self help books
- Historical
- Architectural
- Cultural
- Wildlife
- Sun and Sand
