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Thibaut Couture

Client Experience Manager and Head of Delivery France

Business project
Thibaut Couture
Paris France
Professional Status
Open to opportunities
About Me
I am a 32 years old French male, looking for a fulltime employment in Digital Marketing or Business Intelligence that could allow me to fully use my qualifications as well as my personnal skills.

Very open minded, I don't give me any limits to discover and perform in unknown activity sectors . That's why after working in personal finance I am currently working in Digital Marketing and Media Intelligence.

Aiming at developping my professional career, my business knowledge and personnal skills, I am looking for a stimulating environment that would allow me to fulfill these wishes.
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Master International Business and Entrepreneurship

European Business School | Paris, France

September 2005 to June 2010
Including three semesters abroad:
  • Shanghai University (September 2007 – December 2007)
  • FH Nordakademie, Hamburg (January 2008 – March 2008 and July 2008 – September 2008)
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Course Master of Business Administration (MBA)

Shanghai University | Shanghai, China

January 2010 to December 2010
MBA International Management course
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Baccalauréat in Sciences

Lycée Saint Dominique | Pau, France

September 2000 to June 2002
  • Managing the Client Experience and support department.
  • Developing a team of 5 people with diverse profiles (data analyst, client support, projects developer)
  • Developing specific projects for other departments and offices (UK, Germany, Netherlands, South Africa, Dubai, India especially)
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  • Onboarding responsibility of new clients
  • Business to business consulting
  • Training and set up of platforms
  • Identifying new upsell potentials
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  • Quota responsibility: Responsible for renewing my client base on a monthly basis
  • Business to business consulting
  • Full sales cycle and onboarding responsibility
  • International Sales
  • Negotiating
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  • Granting an express and personal authorization from the French Financial Market Authority (FMA) to sell solutions including Real Estate, Financial Products and Insurances.
  • Creating of a client’s portfolio including research of potential clients and private appointments.
  • Personal legal responsibility concerning the advices.
  • In order to keep me updated, I was frequently in relation with real estate companies, financial products’ providers, insurances companies and banks.
  • Selecting and managing strategic partners in order to develop the business with Northern and Eastern Europe.
  • Database of all partners of Aeronet throughout the EMEAI (Europe, Middle East, Asia, India) zone we worked on in order to speed up the decision process and optimize the choice of our strategic partners.
  • Preparations of meetings between the director of the EMEAI zone and our different partner’s CEOs.
  • Finding new potential means of uses of a precise polymer.
  • Knowledge of production process and potential demanding markets.
  • Presentation of results and conclusions of my studies and strategic advices during a meeting with the plant's director and department managers of R&D, Marketing and Finance.

Financial Analyst

Europ Invest
April 2007 to September 2007
  • Researching for SME in the services market with high potential, analyze their balance sheet and submit the most interesting ones
  • Attending in first discussions between the selected companies and investment fund.
  • Studying from my own initiative two major French competitive poles (Imaginove and Valorial) from whom I found some of the most interesting companies.
  • Overtook the objectives given and reached +25% compared to initial ones.


EBS Promo
September 2006 to June 2007
Student Project
  • I have been elected President by the former board after being part of the team the previous year and my participation to all fairs
  • Managing the whole organization of fairs aiming promoting the school and managed the organization of the entrance contests.
  • Managing 40 permanent members and a mailing list of 1200 students.
  • Assuring the advises and sales to consumers
  • Managing the supplies all day long, ordering missing products, receiving them, putting them on shelves and organize the “facing”.
  • During my training period, we beat both daily and monthly sales records
  • Testing new snorkeling product prototypes.
  • I created with 16 other EBS students the association “Royalties” which has been originally founded as a student bureau.
  • Evolution as one of the main creators of festive, cultural and sportive events for students in Paris
  • Leading the association for more than one year with a collegial management of 13 people.
  • More than 30 countries visited on the five continents
  • Lived in four of them (France, Germany, China and New Zealand)
  • Rugby (7 years) : Former member & captain of the EBS Rugby Team with participation in the league between major French universities, business and engineer schools.
  • Sailing : Former team member, EBS Sailing Team with participation to the 39th EDHEC Sailing Race in which we finished at the 21st position on 42 competitors
  • Tennis (7 years)
  • Basketball
  • Ski
  • Photography
  • Architecture
  • Video Games
  • Expertise on Central Asia geopolitics
  • French : Native speaker
  • English : Fluent (TOEFL IBT test : 102/120)
  • German : Fluent (Level B2 of the CECR)
  • Meltwater (SaaS)
  • Pack Office
  • Lightroom
  • High analytical skills, coupled with a very good general culture, make me someone valuable in teamwork.
  • Effective interpersonal communication skills enhanced by dealing constantly with a diverse customer base.
  • Team player, organized and self-motivated and able to set and achieve long term goals.
  • A high level of oral and written communication
  • Friendly disposition with an outgoing personality and dedication to high personal and professional standards.
  • Great adaptive skills allowing me to compose easily with different issues, people or cultures