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Experiences

Open and close pro shop, Welcome and advise customer in the Proshop
Answer email, phone inquiries
Book Tee-Time, Cash in GF, Check-in Tee-Time
Create, and manage championships

Set up of the booking online system intégration (Lightspeed, Booxi)
Creating pre-opening reservation sop's.

Answer customer and client quote enquiries via email, phone
On call for emergencies up to 48h with customer/client transfers.
Airport representative for customer arrival at the airport. (Ensuring the customer transfer experience during their travel) departure/arrival.

Open and close the shop using Albatros and RMS software
Welcome and advise customers on golf gear, shoes, gloves, accessories.
Manage phone and emails inquiries
Manage courses planning and pro planning
Manage new membership and member demand.

Create and manage Intern Events (outlook, catering, Room reservation etc...)
Write Intern procedures - Support team (Publisher)
Create and manage Intern App (Monsite Annecy)
Administrative tasks (Mails, office equipment management, distribute badges, welcome guests etc...)

Welcome and advise customer
Explain the brand to the customer
Art visualization from a picture/ Apartment view
Order personalized pictures for the customer, size, paper aspect (matte or glossy), frame custom.

Welcome & Inform guests (Checking in and out)
Taking reservations (Telephone, Mail)
Preparing bills and dealing with payments
Answer queries and deal with complaints

Event Project Manager - Volunteer Work (Animals charity)

Des coeurs à sauver

September 2018 to February 2019

Volunteer Work

Annecy

France

Develop Event Concept and Plan
(Recruitment and training of 70+ Volunteers & Setting up weekly schedule)
Negotiate Charity Contracts ( Mission Gift papers /Christmas season and request for donations & Croquette donations
Maintains Event Budget

Socializing with the Guests during their time on board and during excursions
Being available for Guests and provide detailed information about the various board revenue services
Publicizing the various entertainment and cruise staff activities, trying to involve guests in active/passive participation
Cooperating with the organization of activities to promote and enhance the various services on board

Followed and validated the training of cabin crew certification (theorical/practical)
Proven my cabin crew skills on board
Performed Sales and Services on Board

Teaching student from Kindergarten to adult workers (4 - 50+ years old)
Analyzing weakness and strenght of the students to correct them or strenghten them (Oral and Written understanding, Oral and Listening skills)
Preparing exams, job interviews (TOEIC, Administrative review, BTS oral and written exam etc...)
Teach the Student to become confident(overcome his fear of public speaking, to make mistakes, to let go)

Check-in Team Leader - Student job (Part Time)

Chambéry Savoie Airport

October 2015 to April 2016

Part-time

Chambéry

France

Check-in agent from December 2014 to April 2015
Preparing/Opening/Closing flights on time (coordinating with the different services : Luggage agents, X-ray Agents, Pmr Agents, tour operator (for no shows, last minute pax), control tower, supervisors.
Briefing/Debriefing the Check-in Agent about the Flights (Regular/Charter airlines companies policies and fact and figures on expected passengers)

Education

Online Certification on Sports Marketing

Law L1

Skills

Negociating

Good
Sales

Good
Merchandising

Good

Hospitality (Service oriented)

Advanced
Speaking (Very commmunicative and open-minded)

Expert
coordinating (Adjusting actions in relation to others' actions.)

Advanced

Microsoft Office Suite

Expert
Fidelio

Expert
Resa crew

Expert
Acrobat reader

Expert
Lync/skype/outlook

Advanced
CEGID
Albatros

Advanced
FFgolf

Advanced
Front

Advanced
Teams
Circle loop

Advanced
PC Caddie

Notions
Zoom

Expert
Google suite

Expert
Social network
Canva

Advanced
Lightspeed Retail, Golf, Restaurant
Booxi

English

Advanced
French: mother tongue

Advanced
Spanish

Good
Khmer

Intermediate

Interests

Painting
Photography
Video gaming
Embroidery

Golf
Hiking
Running