As a former flight attendant with a premium airline and bilingual in both French and English, I bring over 10 years of experience in tourism and hospitality.
Throughout my career, I have consistently delivered exceptional customer service, building strong relationships with clients.

My diverse background has equipped me with the adaptability to thrive in dynamic environments, and my strong communication skills enable me to cater to the unique needs of each customer. I am confident that my experience and passion for service would make me a valuable asset to Qatar Airways.

Experiences

Collaborated with cross-functional teams to develop innovative products and services for customers.
Built collaborative partnerships with vendors and suppliers in order to secure favorable terms and pricing agreements.

Software training (Lightspeed Golf, Lightspeed Retail, Lightspeed Restaurant, Booxi)
Committed to delivering excellent customer service while working in a fast-paced environment.

Created marketing materials to increase brand awareness and promote products.
Developed strong communication skills for successful customer service.

Managed day-to-day operations, including customer service and shuttle scheduling.
Implemented strategies for improving customer satisfaction ratings by analyzing feedback surveys.

Answered phone calls to take Tee-Time Reservation and address guest questions and concerns.
Demonstrated excellent customer service skills to ensure a pleasant golfing experience.

Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
Served as primary point of contact for facilitating operational and administrative inquiries.

Developed customer service skills to provide a high level of satisfaction for customers.
Consistently achieved monthly sales targets while maintaining high standards of customer service.

Greeted visitors warmly and ensured they had a positive experience.
Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.

Provided direction and guidance to a team of volunteers during large-scale events.
Established strong relationships with clients and sponsors in order to develop successful partnerships.

Maintained high standards of safety during events by monitoring guest behavior and intervening as needed.

Demonstrated flexibility in adapting to various situations that arose during the flight such as medical emergencies or disruptive passengers.
Ensured compliance with safety regulations and procedures while providing exceptional service to customers.
Developed strong communication and interpersonal skills by interacting with passengers and colleagues in a professional manner.
Adhered to company policies regarding security measures, emergency protocols and other operational guidelines.

Check-in Team Leader - Student job (Part Time)

Chambéry Savoie Airport

October 2015 to April 2016

Part-time

Chambéry

France

Mentored and coached team members to ensure successful performance.
Motivated team to achieve optimal results through effective communication and interpersonal skills.
Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.

Skills

Negociating
Sales
Merchandising

Hospitality (Service oriented)
Speaking (Very commmunicative and open-minded)
Coordinating (Adjusting actions in relation to others' actions.)

Microsoft Office Suite
Acrobat reader
Zoom
Google suite

English (fluent) C1
French (mother tongue) C2
Spanish B2

Education

Online Certification on Sports Marketing

Interests

Painting
Photography

Golf
Hiking
Running

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Thi Vanada KIM

Cabin Crew - Bilingual Fr/Eng

Director of Sales & Marketing of Golf

Head of Reservation Golf & Sports

Welcome and Sales Agent

Operations Executive and Airport Representative

Welcome and sales hostess

Welcome hostess/ administrative assistant

Art photography Sales advisor

Receptionist

Event Project Manager

Animator Cruise Staff

Cabin crew member

Check-in Team Leader - Student job (Part Time)

Marketing

Communication

IT Skills

Languages

Northwestern University

Sports Marketing

World Tesol Academy

120-Hour TESOL/TEFL certificate

Swiss Aviation Training SAT

Cabin Crew attestation

Lycée charles Baudelaire

Marketing baccalaureate

Arts

Travel

Sports