Representative for the IGTM event and promotional activities to generate leads.
Collaborated with cross-functional teams to develop innovative products and services for customers.
Led the design of creative materials such as brochures, flyers, banners, websites.
Built collaborative partnerships with vendors and suppliers in order to secure favorable terms and pricing agreements.
Head of Reservation Golf & Sports
IMG Golf Course
Since 2024
Full-time
Sindalah Island
Saudi Arabia
Demonstrated ability to manage multiple tasks.
Software training (Lightspeed Golf, Lightspeed Retail, Lightspeed Restaurant, Booxi)
Committed to delivering excellent customer service while working in a fast-paced environment.
Welcome and Sales Agent
Golf De la Gruyère
March 2022
to October 2023
Full-time
Pont-la-ville
Switzerland
Created marketing materials to increase brand awareness and promote products.
Developed strong communication skills for successful customer service.
Analyzed competitor data and created actionable plans based on findings.
Operations Executive and Airport Representative
Lifts to
November 2021
to March 2022
Full-time
Morzine
France
Managed day-to-day operations, including customer service and shuttle scheduling.
Implemented strategies for improving customer satisfaction ratings by analyzing feedback surveys.
Developed and implemented operational strategies to maximize efficiency and productivity.
Welcome and sales hostess
Evian resort golf club Academy
March 2021
to September 2021
Evian les bains
France
Answered phone calls to take Tee-Time Reservation and address guest questions and concerns.
Demonstrated excellent customer service skills to ensure a pleasant golfing experience.
Presented positive first impression of the Golf club's high standards by delivering exceptional service.
Welcome hostess/ administrative assistant
Credit Agricole Technologies et services
October 2019
to January 2020
Full-time
Annecy le vieux
Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
Served as primary point of contact for facilitating operational and administrative inquiries.
Art photography Sales advisor
Yellowkorner Annecy
November 2019
to December 2019
Part-time
Annecy
France
Developed customer service skills to provide a high level of satisfaction for customers.
Educated customers on features, advantages, and benefits of various products or services offered.
Consistently achieved monthly sales targets while maintaining high standards of customer service.
Receptionist
Jiva Hill Resort
May 2019
to August 2019
Crozet
France
Greeted visitors warmly and ensured they had a positive experience.
Handled cash and credit card payments with accuracy.
Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
Event Project Manager
Des coeurs à sauver
September 2018
to February 2019
Volunteer Work
Annecy
France
Analyzed post-event survey results in order to measure success against established goals.
Provided direction and guidance to a team of volunteers during large-scale events.
Established strong relationships with clients and sponsors in order to develop successful partnerships.
Animator Cruise Staff
Croisieurope
June 2018
to August 2018
Maintained positive attitude and welcoming demeanor in presence of guests and other entertainers.
Maintained high standards of safety during events by monitoring guest behavior and intervening as needed.
Performed live music on board, engaging audiences through improvisation and crowd participation.
Cabin crew member
Swiss international airlines ltd
June 2016
to March 2018
Full-time
Geneva
Switzerland
Demonstrated flexibility in adapting to various situations that arose during the flight such as medical emergencies or disruptive passengers.
Ensured compliance with safety regulations and procedures while providing exceptional service to customers.
Developed strong communication and interpersonal skills by interacting with passengers and colleagues in a professional manner.
Adhered to company policies regarding security measures, emergency protocols and other operational guidelines.
Check-in Team Leader - Student job (Part Time)
Chambéry Savoie Airport
October 2015
to April 2016
Part-time
Chambéry
France
Mentored and coached team members to ensure successful performance.
Motivated team to achieve optimal results through effective communication and interpersonal skills.
Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.
Education
September 2010
to July 2014
Lycée charles Baudelaire
Marketing baccalaureate
2014
to 2016
Université savoie mont blanc
Law associate
Law L1
June 2016
to August 2016
Swiss Aviation Training SAT
Cabin Crew attestation
July 2020
to October 2020
World Tesol Academy
120-Hour TESOL/TEFL certificate
September 2022
to October 2022
Northwestern University
Sports Marketing
Online Certification on Sports Marketing
Skills
Marketing
Negociating
Good
Sales
Good
Merchandising
Good
Communication
Hospitality (Service oriented)
Advanced
Speaking (Very commmunicative and open-minded)
Expert
Xoordinating (Adjusting actions in relation to others' actions.)