Skills

Strong interpersonal and relationship-building skills.
Proficient in resolving customer concerns effectively.

French: Fluent (C2)
English: Fluent (C1)
Spanish: Intermediate (B1)

Experienced in collaborating with cross-functional teams.
Able to adapt actions based on team dynamics and operational needs.

Thrives under pressure and manages unexpected situations calmly.
Flexible in diverse work environments, including multicultural settings.

Education

Interests

Painting

Enjoy exploring new cultures and environments.

Golf, hiking, running—aligning with the physical demands of cabin crew roles.

Certifications

Experiences

Ensured passenger safety and compliance with regulations by adhering to operational guidelines and emergency protocols.
Delivered exceptional customer service to 150+ passengers per flights, catering to diverse passenger needs and building strong interpersonal relationships.
Demonstrated adaptability and problem-solving skills during in-flight situations, including medical emergencies and managing disruptive passengers.
Collaborated effectively with crew members to maintain high operational standards and ensure a seamless flight experience.

Delivered premium 5-star service, efficiently managing check-ins and check-outs, and thoroughly orienting guests to hotel amenities.
Oversaw all overnight guest services, including check-ins/outs, guest issue resolution, and vigilant hotel security monitoring.

Developed customer-focused services by collaborating with diverse teams, demonstrating adaptability and teamwork.
Built strong partnerships with vendors, securing 10+ new contracts, emphasizing leadership and communication skills.

Delivered excellent customer service in a fast-paced environment, demonstrating stress management and customer focus.
Trained over 30+ staff in software tools, showcasing leadership and collaborative abilities.

Fostered strong customer relationships through effective communication and problem-solving.
Promoted services, highlighting a service-oriented and adaptable approach to clients' needs.

Supervised daily operations, coordinating shuttle services for 500+ passengers during weekends.
Designed and executed strategies to elevate customer satisfaction, reflecting a strong dedication to service excellence.

Assisted guests with reservations and inquiries, delivering exceptional customer service.
Created a welcoming atmosphere to ensure a pleasant client experience.

Acted as a primary contact for operational support, enhancing customer experience and coordination.
Streamlined administrative processes, showcasing organization and adaptability.

Engaged customers through personalized service, achieving high satisfaction and sales targets.
Applied strong interpersonal skills to enhance client experiences.

Provided a warm welcome and positive experience to guests, ensuring exceptional hospitality.
Communicated effectively to address guest needs and inquiries professionally.

Created engaging experiences for guests while maintaining safety, showcasing customer service and adaptability.
Responded to diverse guest needs, fostering a positive environment.

Led and motivated team members to ensure operational efficiency and excellent service delivery. (Team composed of 5 people)
Resolved conflicts efficiently, demonstrating problem-solving and stress management skills, daily operations up to 1000 passengers with charter and regular flights.

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Customer Service

Communication

Teamwork

Adaptability

120-Hour TESOL/TEFL certificate

World Tesol Academy

Cabin Crew attestation

Swiss Aviation Training SAT

Marketing GED

Lycée Charles Baudelaire

Arts

Travel

Sports

Thi Vanada KIM

Cabin Crew (French/English) ID: 3662301

Cabin Crew Attestation

120 Hour-TESOL/TEFL Certificate

Relevant Cabin Crew Experience

Receptionist & Night Auditor

Director of Sales & Marketing of Golf

Head of Reservation Golf & Sports

Guest Services Hostess

Operations Executive and Airport Representative

Guest Services Hostess

Welcome Hostess & Administrative Assistant

Art photography Sales advisor

Receptionist

Cruise Entertainment Specialist

Check-in Team Leader