Thanh Nguyen

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Experiences

Compose primary forecasts of current cases from encoded informative numerals and charts by using SPSS
Update competitors' marketing & promotions, implement competitive promotion plans.
Personally collect customer data by interviewing customers at 36 stores in 14 provinces.
Implement In-store Observational Research and Mystery Shopper at urban stores for monthly reports (proofs in soundtrack, picture, video, testimony).
Compass improving changes for customer services and store arrangement and operation.
Preserve relevant documents; Support logistic for store grand-opening activities.

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DTNM Fast Food Supply

February 2014 to August 2014

Student Project

Ho Chi Minh

Vietnam

Create and supervised production to provide more than 60 daily breakfast portions on time for students before classes started at 6:30 am and early working employees in the area.
Coordinate a group of ten ’s working schedule and assure of plan completion in compliance with their times, storage, facilities and project targets.
Improved products and services from feedbacks
Develop sell plan and marketing strategies,
Coordinate with social media team for imagine development and branding

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Take reservations, issued invoices; sent e-mails & phone calls; distribute information from officers to Front Of House staffs (vice versa).
Organize reservations, plan out seating chart, greeted guests, consult customers, support manager.
Sell package choices to random visitors and businessmen in conventions by selling and persuading skills.
Co-operate with other teams and keep connection between manager and staffs, daily sale report.

Education

Training business skills of communication, presentation, discussing and writing in office environment.

Total score: 835

Cultural Communication, Quality Management, Human Resources, Organizational Behaviors, Customer Behaviors, etc.

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Skills

Fresh Graduate