Analyst, interpreter and tech-savvy sketch artist with experienced communication and problem-solving abilities, focusing on developing computer programming skills to achieve advanced data analysis competencies, promoter of continuous learning and engaging with communities. Also, a chess aficionado.
Catholic Relief Services - CRS is an NGO with many emergency programs overseas. HQ is based in Baltimore, Maryland, U.S https://www.crs.org/
June 2013
to May 2015
Monitored several projects implemented in Northwest Syria, which covered about 20,000 beneficiaries monthly.
Managed data entry team of five employees and Access database.
Cleaned data, created pivot tables, used formulas, data validation, visualization and other Excel functions.
Analyzed findings from quantitative and qualitative data on program effectiveness on three phases: pre, mid, and post-distribution.
Developed strategies for projects in collaboration with managers based on findings from datasets, such as logistics, time, targeted beneficiaries and product content, leading to over 70% satisfaction rate based on feedback surveys.
Interpreted during meetings/workshops and translated data, documents and reports from Arabic into English and vice versa.
Processed deposits, withdrawals and other banking transactions using SAB software for about 80 customers on daily basis.
Managed transactions and detected fraudulent ones to prevent losses.
Examined checks for endorsements and verified other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Assessed customer needs and introduced new products and services.
Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions.
Designed communication strategies using media to target specific audience which resulted in about %25 increase in sales based on the annual analysis.
Managed and fostered relationships between clients and stakeholders, which resulted in a stable, more trust-worthy relationships.
Developed and conducted trainings/workshops in both Arabic and English, improving employees' English language and communication skills, which had an overall positive impact on the effectiveness based on the satisfaction surveys conducted periodically.
Taught English and university courses to students of various levels to meet requirements, such as high school diploma, university course or business purposes.