• Results-driven Product Specialist with 7+ years’ experience in Telecom Operational Support Subsystem (OSS) , Customer Experience Management (CEM) and Big Data domains.
• Professional expertise includes project management, customer support, product testing, product delivery and product maintenance.
• Rich working experience in Linux, Oracle, BigData and Data Analytics.
Product : Nokia's market leading Serve atOnce Device Manager (SADM) plays a key role in managing and improving the customer experience by helping CSPs to control ,configure and understand devices in the network.
Environment : Linux ,Oracle ,GFS2,EMC SAN storage,IBM HS23 blade servers,HP DL380
Roles & Responsibilities:
Installed and configured SADM and integrated with live networks.
Provided support for all post delivery issues
Analysed and found solutions for complex problems
Supported Solution Architect and sales teams in realising the product delivery.
Installed and tested the delivery packages in customer and our own lab environment
Applied knowledge and experiences to determine root cause of issues
Consult supports and guided own team's external interfaces
Coordinated with Program Management in delivering new product releases
Worked with R&D and Product Management in identifying and exploring new possibilities ,scopes and features in the products
Involved in Software Verification and Stability Testing of the new product releases.
24/7 Emergency support for highly escalated customer issues .
Projects handled: Various major telecom players in India and overseas .
Project Description: The scope of the project includes installation and commissioning of SADM and integrate with live networks and finally perform system acceptance before handovering to customer .Provides R&D support for post delivery issues