Sridhar R Vangipuram
ServiceNow Administrator
ServiceNow Administrator
IITIL ITSM
ServiceNow Admin
Incident Management
Problem Management
40 years old
Hyderabad (500056) India
Unemployed
Available
A graduate in B.Sc (Computer Science), having certified in ITIL-V3® with 2 years of expertise in ServiceNow-Administration & 3 years of experience in Level-2 Incident Management (Tickets Handling) and wishing to experience an explosive career growth at a fast growing IT organization that gives me maximum freedom at work.
IT Application Management Analyst
DELL International Services - Information Technology
2016
to April 2016
Full-time
Hyderabad, India
India
- Designation : Application Management Analyst
- Client : Long Term Care Group - LTCG
- Role : Incident Manager
- Description : LTCG is a leading provider of business process outsourcing for the insurance industry. I supported for its Feeds Monitoring & Reports Generation
Sr. IT Analyst
CSC India Pvt. Ltd. , Hyderabad.
March 2014
to December 2015
Full-time
Hyderabad, India
India
- Designation : Sr. IT Analyst
- Client : Estée Lauder Companies
- Role : ServiceNow - Administrator
- Description : Estée Lauder Companies are Manufacturers and marketers of skin care, makeup, fragrance and hair care products. Over the course of 2years I have worked on different process and touched various objects of ServiceNow Tool. This includes UI Policies, UI Actions, Import Sets, Update Sets, Knowledge Base.
Senior Associate
UnitedHealth Group, Hyderabad
May 2013
to 2014
Full-time
Hyderabad, India
India
- Designation : Senior Associate
- Client : United Support Center (Internal)
- Role : Incident Support Analyst
- Description : United Support Center (USC) is IT Service Desk for UnitedHealth Group Which offers first level technical support for systems and applications, servers, desktop, telephone, and network issues. It also offers support for telecommuter issues, and voice issues. Follow policies and procedures regarding the safeguarding of sensitive information, such as PHI and access to corporate systems.
Senior Associate
DST Worldwide Services
April 2011
to May 2013
Full-time
Hyderabad, India
India
- Designation : Senior Process Associate
- Client : DST Output
- Role : Incident Analyst
- Description : DST Output helps access innovative print, mail, and digital technology, improve productivity, and enhance digital adoption strategies and capabilities.
Senior Executive
DST Worldwide Services
October 2007
to March 2011
Full-time
Hyderabad, India
India
- Designation : Senior Executive
- Client : Blue Cross Blue Shield (BCBS)
- Role : Claims Adjudicator
Data Analyst
Msoft Technologies
August 2005
to September 2007
Full-time
Hyderabad, India
India
- Contract Basis data processing and analysing
- Incident Management
- Change Management
- Problem Management
- Service-Now
- ITIL
- Javascript
- HTML
- System Monitoring
- System Administration
- User Interface
