Anujith Sathyapalan
ITIL certified Analyst, Service Management
ITIL
Problem Management
Service Management
Configuration Management
36 years old
Bengaluru India
Employed
Available
ITIL certified software engineer hailing from the coastal capital of Kerala. Fulfilled graduation in Electrical and
Electronics engineering and has been in the IT sector for over 5 years. Currently employed in Bengaluru and in my free time I like being outdoors, mostly cycling or traveling.
Electronics engineering and has been in the IT sector for over 5 years. Currently employed in Bengaluru and in my free time I like being outdoors, mostly cycling or traveling.
Quality Analyst
Binary Fountain India Pvt. Ltd
Since May 2016
- GUI, Functionality and Acceptance Testing of web applicationsin Agile environment
- Acceptance testing of web applications as part of technologymigration
- Data quality analysis and product configuration management
Senior Analyst, Service Management
ARS T&TT India
April 2013
to May 2016
Full-time
Trivandrum
India
- ITIL based problem and service management
- SPOC for all L2 and L3 activities related to projects in service phase
- First level lead for escalations and undertake progress/resolve tracking
- Coordinated transition and handover of projects to service phase
- Proactive upgrading of services through change and configuration management
- Prepare work agreements, SLA reports and service invoices
- Acceptance testing and Beta testing experience
- Continued Service Improvement analysis, planning and execution
Junior Analyst, Service Management
ARS T&TT India
October 2011
to March 2013
Full-time
Trivandrum
India
- Assist with planning projects and coordinate field tests as part of presales estimation
- Assist with project documentation and preparation of task schedules
- Prepare reports on project performance
- Manage and undertake release of software modules and configuration updates on live environment
- Prepare handover and procedure manuals
- Issue ticketing and Root cause analysis of incidents
First Class Bachelors Degree in Electrical and Electronics Engineering (2006-2010) from Lourdes Matha College Of Science & Technology,Thiruvananthapuram (Affiliated to University Of Kerala)
- Certified (ITIL V3 Foundation) practitioner of ITIL V3 framework
- Proficiency in Microsoft Office tools primarily Excel, Word and PowerPoint
- Expertise in using Ticketing and bug reporting tools like Redmine and SPIRA
- MSsql, MySql query scripting and execution
- MS Excel logical formulae creation and Macro design using VBA
- Project planning and task scheduling
- Data mining and analysis
- Trend analysis and performance plotting
- Preparation of status reports and project presentations
- Excellent verbal and mail communication skills in English
