Experiences

As a program coordinator, our job isn't limited to one thing. The main part of my job is ordering both office and program supplies, meaning I am to be sure the entire basement storeroom for SCF Family Dental is stocked and supplied, along with purchasing miscellaneous office and staff support supplies as well. I help coordinate and schedule meetings and events, purchase lunch/catering if needed, and communicate with many different employees on a daily basis for requests on orders or IT help. I assist our clinical staff on CE/license reimbursement, I pay and help manage invoices that are billed to our department, and I am in frequent contact with vendors and sales representatives in regards to our supplies. I am also currently involved in a major project in reorganizing our basement storeroom and changing the way that we order items to make it much more streamlined and efficient. I also help organize and coordinate dental provider interviews which are around 5 hours in duration by ordering coffee, pastries, and lunch, and getting participants signed up as well.

After transitioning from an admin to Case Management Support, I have been able to establish with a primary care team and work together with a provider, nurse and CMA to provide quality healthcare to customer-owners that come in everyday. I have worked on many projects and developed many skills over the course of working as a CMS, and I am always excited to branch out and try new things as well. Aside from working with my team, I have also assisted in scheduling for Dr. Lescher's schedule here at VNPCC, I have developed several guides on how to schedule certain appointments or other scheduling specifics, I am part of the VNPCC HPV/Adolescent Combo 1 Workgroup and was a major cog in getting the workgroup created after our team was given a try-it, and I have had the pleasure of training and having people shadow me as I work to show them how to do CMS-specific work.

My entry job into Southcentral Foundation was Administrative Support at the Benteh Nuutah Valley Native Primary Care Center. There, I was able to get acquainted with the company and learn how to better support the Native families in our community. I started off as an Administrative Support II, but progressed into Administrative Support III where I was in charge of phone room scheduling, VTC scheduling, and empanelment. Some of our duties included checking customer-owners in, scheduling their appointments, answering all incoming phone calls, providing information and resources on our clinic when asked, and other clerical work such as printing paperwork for providers and their appointments, creating charts for new customer-owners, and updating information in their charts.

I worked full-time as a receptionist. I screened and checked people in, organized and distributed mail and packages, printed papers and documents, ordered and managed office supplies, and was occasionally tasked with helping out our accounting department by updating excel spreadsheets and keeping track of all incoming invoices, bills, and statements.

I worked as a professional housekeeper during COVID-19 where I would maintain the cleanliness and sanitization of patient rooms, and make sure that they were safe for use. I learned a lot about infection control and how to be vigilant in properly sanitizing based on which diseases, illnesses, viruses, and bacteria depending on what the patients had contracted. I also cleaned and maintained the aesthetic appearance of public areas around the hospital. I got official training on how to operate a fire extinguisher as the EVS staff was part of the fire brigade at FMH as well.

I started working at LaQuinta in the midst of COVID-19, making sure to clean very thoroughly and diligently to ensure safety of the guests. I would also do laundry, perform houseman duties as we were severely understaffed, and even do checkups on the rooms and make sure guests left when needed. I cleaned not just the rooms but the entrance, hallways, stairways and the outside of the building as well.

I would clean empty rooms, stock and tidy up occupied rooms, and assisted guests as needed, as well as helping out with laundry. I was in charge of the main building where all of the king-sized suites were located.

As a courtesy clerk, I helped customers locate items, bagged groceries, cleaned as needed, and put away shopping carts. I also assisted our cafe in stocking their pastries, milk, and coffee, and eventually was promoted to a cashier where I would help ring up customers. I was eventually moved to be in charge of self-checkout where I would oversee this area and help customers as-needed.

Skills

Education

I am a high school graduate from West Valley High School in Fairbanks.

Interests

I have consistently enjoyed pursuing art and have been developing my skills for the past decade.
I enjoy any sort of creative project that allows me to utilize my art skills.
I have a relatively creative approach to solving problems or completing tasks and projects.
I was one of the winners for the SCF Employee Flu Sticker Design Competition in 2023.
For the VNPCC Department Christmas Tree Decorating Contest in 2023, my tree was among one of the winners.
I have created illustrations that is utilized in an information brochure that was released for the SCF OB/GYN team.

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Sarah Houck

Resume September 2025