Roopesh PM

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Experiences

Dispatch Queries
1. Act as key interface to Dispatch Team, providing day-to-day logistics support for queries including order creation, rejection & reservations, Stock Adjustments, etc.
2. Triage and correct stuck orders, B2B failures, properly manage manual orders.
3. Make normal communication as easy & flexible as possible yet retaining control over the submission of requests and monitoring their eventual resolution.
System synchronicity(Oracle-GSI & DHL-SeLECT)
1. Act as liaison between our Lead Logistics Provider DHL, country Logistic Account Managers and the Logistics Operational Managers in the region. Work together with logistics service providers (DHL), in partnership related to daily delivery & inventory issues
2. System synchronicity between Oracle & DHL (inventory, orders, in-transits).
3. Make appropriate inventory adjustment transactions that affect parts availability.
Data Analytics
1. Handle large datasets to crunch, augment and analyse.
2. Produce summaries, calculations and patterns/trends to describe the data and submit to operational teams to assist the business in critical decisions when changing supply chain rules.
3. Use various reporting tools to download/upload and manipulate data.
4. Use various repositories to store and share data/results.
GFW Team contribution
1. Operational / Admin support to logistic processes which requires many key strokes: All teams monitored, mentored, trained and assisted by the GFW Systems Team (Global Freight and Warehouse)
2. Monitor real-time order processes; ensure out of line situations are identified and escalated to Team leader and corrective actions are communicated to supported function.
CPAS (Corrective and Preventative Action Center)
1. We are the responsible for the parts which recover by the FE till it reaches to the CPAS external centers.
Customs (Oracle Imports)
1. Supporting to clear the shipments with Customs.
2. Providing HSN and Part Values for the Good and Refurbished parts to inward into warehouse.
3. Providing the checklist for the new shipments as and when required by the customs team.
4. Generating EWaybill.
5. Preparing and Publishing monthly reports for the inventory received during the current month.

Listened to calls either recorded, live or side-by-side while communicating feedback.
Identified executives behavior failing to meet predefined standards and identified the
problem.
Surprise visits to field monitoring the them.
Crosschecking with the customers about payment they made to avoid fraudulent activities.
Implemented agent training and coaching initiatives.
Understood the priority of the organization and evaluated executives behaviors for
regulatory compliance and adherence to policy.
Preparing weekly report with regards to executives field activities and the same will be
discussed with the reporting manager.
Provided customer feedback and internal compliance feedback to management.

Project : Acosta - Cash Applications (Broker Commissions)
.
Generating statement of account from Bank of America to review the total amount credited for the previous day.
Uploading the statement of account into Oracle System and troubleshooting the errors if any on daily basis.
Creating and Routing the batches to their respective Queues and these have 2 days TAT.
Reconciling the Bank Statement with the Cash Recon which available in the client share point to ensure that both the totals to be matched.
Processing on adhoc emails on urgent basis with 3hrs TAT.
Preparing the excel statements for each and individuals customers to breakdown the
commissions by location.
Giving GL Coding to the excel statements on basis of Store, Location and Region.
Rectifying the errors after processing the final statements.
Updating of work status to the supervisor.
Balancing the Cash balances in Cash Recon and Check Register as per the bank statement by EOD on daily basis.
Updating of work status and Dashboard.
Ensure that no emails are missing their SLA.
Handling on queries from the Suppliers/business/internal queries.
Processing rectification entries.
.
Achievements:
.
Received RKT Champ for achieving 100% Quality while Reverse KT in July 2012.
Received Consistence Performance Award in Dec 2012.
Received Numero Uno award for top performer in the deal for March 2013.
Awarded with Champions Trophy for best team in Q3.
Received Numero Uno award for top performer in the deal for February 2014.

Handling System Disbursements for First Cases.
Validating property documents and visiting the property.
Analyzing the customer’s credibility.
Validating Customer’s financial documents and sending reports to credit manager for
sanctions.
Initiating for Legal and Technical reports for the said property.
Assigning executives for Customer BGV Process.
Tracking CIBIL status

Learn more

Skills

SHARP

Expert
Oracle

Advanced
CITRIX

Advanced
SeLECT Upgrade

Expert

Windows 98/2000/XP/7/10

Expert

MS Word, Excel, Powerpoint

Good

Education

Father’s Name : Murali Kanthaiah Shetty
Gender : Male
Religion : Hindu
Mother Tongue : Telugu
Marital Status : Single
Nationality : Indian
Languages Known : English, Kannada, Telugu and Hindi

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Logistics Analyst

Logistics Analyst

Field Quality Analyst

Senior Process Analyst

Data Entry Operator

ERP Known

Operating System

Other Packages

Bachelor of Commerce

Seshadripuram First Grade College

Pre University College

Acharya PU College

10th Standard

Acharya Junior College

Personal Information