Saly Zaky
Operation Manager
40 years old
Driving License
Abu Dhabi (128967) United Arab Emirates
Professional Status
Employed
Available
About Me
I’m a nice fun and friendly person, I’m honest and punctual, I work well in a team but also on my own as I like to set myself goals which I will achieve, I have good listening and communication skills. I have a creative mind and am always up for new challenges. I am well organized and always plan ahead to make sure I manage my time well.
Experiences
In charge of HR Dept.
One to One Hotel - the Village
Since 2012
Full-time
Abu Dhabi
United Arab Emirates
- Screened applicants and resumes for qualifications best fit for position processed and oriented new hires.
- Coordinated and assisted with various company employee functions and activities.
- Ensured employee records are properly maintained e.g. hires, terminations, transfers, performance reviews and wage rates.
- Tracked leave, attendance and wage information. WPS Payroll experience.
- Solve employee issues with minimal supervision.
- Consulted with department managers in order to manage performance and resolve employee relations issues.
- Assisted employees with understanding and complying with company policies and resolved employee relations issues.
- Coordinated on-boarding and set-up for new department employees.
- Taking the tasks from management and distributed to the people responsible and followed up until the completion of the required tasks.
- Care of issuing entry permits, visas and residence permits and renewals, labor cards, security Passes, cancellation, Mission visas, medical, Id, well in the use of computer programs and systems of the Ministry of Labour and immigration.
- Established a strong presence in the key areas of tourism, hospitality and hotels.
- Issuance and renewal of all trade and tourism license and chamber of commerce certificates.
- Create good relations with Government Establishments such as the Ministry of Labour, Emigration, Abu Dhabi Tourism Authority, and Food control Authority etc.
- Dealing with insurance companies and brokers “health insurance, vehicles and all type of other insurances.
- Care of all entertainers’ permit and privet functions permits.
- Care of issuing food control certificates and renewal.
- Issuance/renew civil defense certificate and arranging all documents required for inspections.
- Follow-up all cases which related to hotels guests or any similar problems.
- Issuance / renew all waste management certificate and Dealing with environmental consultancy if required.
Assistant Personal Manager
Al-Husam General Contracting Est.
December 2008
to May 2012
Full-time
Abu Dhabi
United Arab Emirates
- Provide necessary supervision to all of the personal clerks and secretaries with the personal assistants.
- Offered various instructions and executed for the same to enhance the entire workflow.
- Provide necessary administration to all of the personal clerks.
- Possibility of issuing entry permits, visas and residence permits, security clearances well in the use of computer programs and systems of the Ministry of Labour and Immigration, tasheel, EBRO and SAP program.
- Established a strong presence in the key areas of construction, trading and transportation, hotels.
- Create good relations with Government Establishments such as the Ministry of Labour, Emigration, and Tourism Authority etc
Senior Sales Executive
Ahli United Bank
April 2008
to August 2008
Full-time
Cairo
Egypt
- Manage a team to solicit auto finance business from pre-owned automobile dealerships and achieve cross sell target.
- Acquire and manage profitable business relationships in pre-owned (non franchise) auto segment.
- Promote and sustain the image of the Bank as the leading provider of auto finance services.
- Increase market penetration by developing and maintaining good business relationship with key dealers.
- Manage, train, and develop a multi ethnic sales force.
- Ensure auto loans logged in are of acceptable standards (error free).
- Track deals logged in for approvals / disapproval to ensure total compliance to the sales process and achieve required turn around time (TAT) and service standards.
Senior Sales Executive
Citi Banck
December 2007
to April 2008
Full-time
Cairo
Egypt
- Attend meetings for reviewing sales performance.
- Discussion client’s credit card needs and suggest how to meet those needs.
- Assist clients in resolving complaints about the credit cards or issues that may arise during card use.
- Prospecting and identifying new leads and pitching to the clients.
- Corporate sales to get premium and HNI clients.
- Strategizing & implementing ways to achieve sales targets.
- Train and supervise staff.
- Hire and terminate staff according to needs.
- Handle customer complaints.
- Market and publicize new and existing products and services introduced by the bank.
- Follow all banking polices as determined by the board of directors of the bank.
Casino Cashier
The Mövenpick Hotel & Casino -Heliopolis.
June 2004
to December 2005
Full-time
Cairo
Egypt
- Currency change for casino goers.
- Review revenue and losses daily.
- Received banknotes from the bank, and delivery of coins to staff.
- Knowledge of the rules of games within the casino.
- Coins replacement.
Education
Bachelor of Hotels and Tourism Managment
Mokattam Academy For Modern Science
September 1999
to July 2004
I had graduated from Mokattam Academy of Modern Sciences in 2004 I had studied hotel management and tourist guides.
Mini MBA
Warnborough college UK
May 2014
Business Management Course
Skills
Languages
-
Arabic is Mother tongue
Expert
-
English
Advanced
Technical Skills
-
Opera express
Expert
-
Outlook
Expert
-
Windows Applications.
Good
-
Experienced user on Macintosh system.
Advanced
-
Experienced user of graphic program (photo shop, free hand).
Intermediate
-
Experienced user of Microsoft Office (Access, Word, and Excel & Power Point).
Good
-
Experienced user of Internet and Network.
Advanced
Personal Skills
- Being positive in challenging and complex situations.
- Ability to build relationships.
- Excellent verbal & written communication skills.
- Ability to multi task in an ever-changing environment.
- Strong sense of responsibility and desire to Get things done properly.
- Logical, passionate and determined when approaching problems.
- Willingness to learn new skills.
- Having an enthusiastic approach to completing tasks.
- Treating all enquiries from employees in a polite, friendly and welcoming manner.
- Ability to maintain composure and remain calm under pressure.
- Ability to work positively with others.
HR Administrative Skills
- Promotes equality, inclusion and anti-discriminatory practice.
- Knowledge of the entire employee lifecycle.
- Arranging leave documentation for departing members of staff.
- Superb Excel and Microsoft Office skills.
- Maintaining employee information.
- Very careful when handling private and confidential employee information.
- Upholding outstanding levels of administrative and operational standards. • Carrying out research into job roles and then writing up conclusions. • Using a high degree of tact and discretion when dealing face to face with employees.
- Liaising & negotiating with recruitment agencies.
- Able to work quickly & competently on tasks.
- Auditing personnel records to ensure completeness and accuracy of information.
- Promoting a health & safety culture within a company.
- Advising members of staff on their leave entitlements.
- Knowledge of cross-business processes.
Interests
Music
- I prefer to hear slow music.
Arts
- I love reading the stories especially Charles Dickens and William Shakespeare and my favorite stories is Hard Times and Merchant of Venice.
Sports
- I love playing football from time to time.
Travel
- I love discovering new places and enjoy nature and archaeological sites in different countries.
