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Priscilla Arroyo Ugalde

HR Business Partner

HR Business Partner
Employee relations
Passionate about Human Capital
Costa Rica
Status profesional
Abierto a oportunidades
  • Provide excellent service to internal clients and employees in our corporate office in Costa Rica and all the region.
  • Talent Management using different tools such as “Fortalezas” or “9 box”.
  • Work with managers to resolve employee and labor relations issues and concerns - resolve conflicts on human resources matters. Also providing guidance of corporate policies and procedures.
  • Identify and develop potential talent, ensuring the correct implementation of development programs for them.
  • Support the HR Director in different processes and projects, supporting the achievement of business results.
  • Propose and develop creative ideas to resolve problems and help our client in their requirements.
  • Responsible of recruitment process for Central America and Caribbean, hiring different positions of different levels including Managers and Directors.
  • Strong knowledge of the labor law and legislation of Central America and Caribe.
  • Decrease the recruitment time by 50% (from 60 to 30 days filling the positions).
  • Full recruiting cycle expertise, being the recruiter of different profiles and businesses for Mexico and North America.
  • Mentor managers on hiring guidelines and policies.
  • Develop creative recruiting, and succession strategies that meet anticipated business needs.
  • Strong knowledge with TALEO tool and sourcer experience using LinkedIn and other job boards.
  • Support the recruitment in other countries (South and Central America), depending on the business needs and the number of requisitions.
  • Decrease the recruitment time by 50% (from 60 to 30 days filling the positions)
  • Trip to Mexico to meet the principal executive clients and to learn more about the business.
  • Full recruiting cycle expertise, including the sourcing, intake sessions and interviews of personal satisfying the company needs, being responsible for hiring different levels from scanning operator to supervisor positions.
  • Organize and participate in internal and external job fairs achieving outstanding results.
  • Sourcing of candidates using some systems as, universities and internal email.
  • Coordinator of Global Citizen committee (social responsibility committee).
  • Special activities support such as Team buildings and Holidays.
  • Support the senior generalist in different processes: trainings, compensation, employee relations, talent management.
  • Responsible of the audit process for USA employee business expenses following the Global Travel Policy
  • Internal Trainings regarding expense system, company policies and new employee’s training
  • Customer service for USA and Canada employees
  • Trip to Deerfield to provide a Policy Training (Corporate Executive Group)
  • Negotiation
  • Team player
  • Passionate worker
  • Dynamic - Proactive
  • Positive
  • Strategic and analytic thinking
  • Results Oriented
  • Lego Serious Play Certification
  • SAP
  • Excell
  • Knowledge of labor laws
  • English
Happiness and Corporate Wellness: considered an organizational capacity that is the center of business strategy, enhancing the happiness of its employees through the development of their skills, and that consequently results in an increase in business productivity.

Human Capital Circle (CCH)

Aden Business School

Desde febrero 2019
The main objective of the Human Capital Circle is to generate a professional updating environment around the new trends in human capital management and its impact on the business productivity of this discipline

Bachelor’s Degree in administration with emphasis in Human Resources

Universidad Santa Lucía

Enero 2011 a agosto 2014

High School Degree

CTP Jesús Ocaña Rojas

Febrero 2005 a diciembre 2007

Accounting Technician

CTP Jesús Ocaña Rojas

Febrero 2005 a diciembre 2007