Pham Thi Hong Nhung
Human Resources Officer
52 years old
Hanoi Vietnam
Employed
Available
Date of Birth: 25 October 1971
Address: Room 1104, Richland Southern Building, 9A/233. Xuan Thuy St, Cau Giay Dist, Hanoi, Vietnam
Address: Room 1104, Richland Southern Building, 9A/233. Xuan Thuy St, Cau Giay Dist, Hanoi, Vietnam
Human Resources Officer
Kim Long Investment Corporation
Since 2014
Full-time
Hanoi
Vietnam
- Administer the day-to-day activities of the office; develops policies, procedures, and systems which ensure productive and efficient office operation
- Supervise the work of employees in supporting roles, including assigning workload and monitoring employee performance
- Facilitate resources management and administration procedures and documentation for the principal
- Organize and facilitate meetings, conferences, and other special events; coordinates and attends committee meetings, and participates in committee discussions, as appropriate
- Coordinate the disposition and/or resolution of individual problems and disputes involving faculty, staff as they arise
- Provide staff support to the office, to include handling walk-up and phone interactions, maintaining calendars and travel arrangements, screening, analyzing, and responding to incoming correspondence, handling day-to-day problems and situations, and provision of secretarial support
- Provide assistance and support to the office principal in problem solving, project planning and management, and development and execution of stated goals and objectives
- Perform miscellaneous job-related duties as assigned.
- Assist in the coordination, supervision, and completion of special projects, as appropriate
Officer - Customer Care
Prudential Vietnam
August 2000
to August 2014
Full-time
Hanoi
Vietnam
- Handle effectively all complaints
- Response to customer's feedback via telephone and mail
- Manage all the issues related to Pru-Priority program and other taking care of customers' projects in the North
- Take care all presents for VIP customers
- Look for and build up the relationship with all partners for VIP customers
- Maintain the good relationships between customers and partners, avoid conflicts of partners' services
- Check and manage the data and reports
- Cooperate with Kinhdo Bakery and Vietsing Medical Center to satisfy customers
- Manage all administration works
- Key in all complaints into Heat promptly, adequately, and assign to a person who is in charge with supporting documents within one working day after receiving. Make sure not to have any pending cases after day ends
- Design operating training materials and conduct the training for agents and staffs in general agency
- In charge of projects survey and calls
Sales and Marketing Department
Hanoi Daewoo Hotel
1996
to 2000
Full-time
Hanoi
Vietnam
- Fully in charge of cooperating with about 300 travel agents in Asian and European markets
- Look for new market and new travel agents
- Handle daily sales calls to travel agents to take guests, and offer to handle the problems with customers who complain about the hotal
- Meet and discuss with General Manager to give good ideas in order to increase occupancy rates
- Support the hotel to collect outstanding debts of travel agents in Hanoi
- Organize and coordinate events and meetings for customers
Front office
Hanoi Hotel
1994
to 1996
Full-time
Hanoi
Vietnam
- Receptionist
- Operator
- Business center and reservation
Department of Russian and English
Marketing and Marketing Strategy
Strategic Management
Business Finance
Customer Service
First Time to Management - Supervisory Skill
Problem Solving Skill
Time Management
Influencing Skill
Project Management
Presentation Skill
Communication Skill
Teamwork
Awareness Before Change
Emotional intelligence at Work
Strategic Management
Business Finance
Customer Service
First Time to Management - Supervisory Skill
Problem Solving Skill
Time Management
Influencing Skill
Project Management
Presentation Skill
Communication Skill
Teamwork
Awareness Before Change
Emotional intelligence at Work
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Communication
- Teamwork
- Leadership
- Multitasking
- English
- Russian
