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Karim Gunglee

Customer & Technical Support Oriented

Home Experiences Education Skills Interests
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Professional Status
Employed
Available
Resume created on DoYouBuzz
Experiences
  • VIP Support :
    Assisting most demanded / high valued restaurants with their ERB configuration (Electronical Reservation Book), a booking system provided by TheFork to manage their bookings, restaurant's floor plan etc
  • Delivering very high quality service is a top priority by having a close follow up with related departments and of course our clients and a professional exchange
  • Keep a professional speech whilst keeping a good relationship with our most valued customers
  • Always try to find an extra mile / workaround in any situation
  • Setting right expectations to our clients
  • Very high understanding of restaurants & hotels requests due to past personal experience in these areas
  • Very High Level of Softskills involved on a daily basis
  • Very high ability to instill Softskills to others
  • helping customers on how to use the platform, TheFork to book correctly their meal if they are experiencing unexpected behaviors from our system
  • Technical issues troubleshoots etc
  • looking for more challenges
  • Customer Service - only via chat - for the Disney+ project
  • helping customers with different issues regarding the platform or general troubleshooting
  • Trip Plus Agent for Airbnb market
  • Helping users when they have issues regarding reservation, refunds, mediation, etc
  • Very High Level of Softskills involved
  • Non Trip Agent for Airbnb at CPM Barcelona
  • Helping users when help is needed regarding their profile or inactive reservations
  • After Airport Representative, was promoted to Driver-Guide for the Spanish Market
  • Very good Knowledge of the whole Island spots and History
  • Also was responsible of Groups of Travellers from big Companies like REPSOL, CAIXA etc...
  • Welcoming and assisting travellers in their check-in and out at the Airport of Mauritius
  • I was there mainly for French, English and Spanish travellers
  • Promoted to Bar Supervisor and sponsored for the NTC2 course at the hotel school by the Labourdonnais Waterfront Hotel

Barman (in Mauritius Island)

Labourdonnais Waterfront Hotel 5*
2009
  • Great hotel to work in
  • This hotel is a Business hotel and we receive mainly business travellers

Waiter then Barman

Le Shanti Ananda Hotel 5*
2009
  • waiter in the main restaurant then promoted to Barman
    very good knowledge of Bar products and history

Guest Relation Officer (in Mauritius Island)

Le Shandrani Hotel 5*
November 2008 to January 2009
Mauritius
  • Guest Relation Officer
    • Welcoming and checking out clients of the hotel by introducing the hotel to them, highlights and other points of interests

Restaurant Waiter

Heritage - Golf & Spa 5*
2007 to 2008
  • 5 days at the hotel, 1 day at school

    learning the ropes of restaurant organization
    set tables, stock etc
Skills

Communication

  • Think 'out-of-the-box' mindset
    finding workarounds to potential 'bugs' or 'glitches'
    Expert
  • Softskill
    Always try to satisfy the clients by explaining the whole situation, and how to remedy to it
    Advanced
  • Language
    I speak French and English fluently
    I speak Spanish as well, and can have a good converation, but I still need to work more on it !
    Advanced
  • Body Language
    Very important skill when face to face with clients
    Expert
  • Proactive
    Always trying to anticipate potential issues and solving them before they can happen !
    Advanced
  • Listener
    It is important to listen to the customer to respond more accurately
    Expert
  • Perfectionist
    Always try to make the best out of a situation and find the best way to solve it
    Advanced
  • Cartesian
    I am very Cartesian, there are rules and they need to be applied, exceptions should not be made too often
    Advanced
  • Empathetic
    Expert
  • Adapts easily in new environment
    Expert

Computer Skills

  • Microsoft Excel
    Knowledge of Excel, always space for improvement - Calculs and other basic manipulations
    Good
  • Microsoft Word
    Advanced
  • Microsoft PowerPoint
    Always space for improvement - Can do Presentations, Slide-Shows etc
    Good
  • Mozilla Firefox and Thunderbird
    Advanced
  • Google Chrome
    Very fast at going through the internet to look for information
    Advanced
  • Outlook
    Advanced

Healthcare

  • First Aid Trained
    Advanced

Languages

  • French : mother tongue
    Expert
  • English (fluent)
    Expert
  • Spanish (fluent)
    Good
Interests

Sports

  • Badminton / Table Tennis
  • Chess, Strategy Video Games
  • Scientific and Mythology Books
  • Cats
Education

NTC 2

Sir Gaetan Duval hotel School

2009 to 2010
2nd year of Hotel School (full time) 5 days school from Monday to Friday 8am - 4.30pm)
At hotel after School from 6pm to 1am
Was Bar Waiter then promoted Assistant Bar Supervisor at Labourdonnais Waterfront Hotel

Island of Mauritius

NTC 3

Sir Gaetan Duval Hotel School

2007 to 2008
1st Year of Hotel School (part time - 1 day school in a week and 5 days work at the hotel)
Waiter at the Heritage Golf and Spa Resort

High School

Lycée Labourdonnais

2001 to 2006
Left Paris for family reasons and continued my scholarship in Mauritius in a private French High School

Secondary School

College L.Gambetta

1998 to 2001

Primary School

École Pelleport

1994 to 1998
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Resume created on DoYouBuzz