Joseph Schulman
Real-Estate Agent
Payment Protection Insurance
Capital One (Nottingham Branch)
Since 2016
- Complaints Resolution within the PPI (Payment Protection Insurance) department investigating mis-sell complaints has been an experience in itself with the changes of process on how to investigate customers accounts having had or even currently have the insurance policy on a customer’s account dealing with insolvency and other forms of debt on a daily basis. All case scenarios whether it be refund of the insurance policy or defending in Capital One favor. I always revolve around looking at the customer’s best interest providing customer care and a positive outcome for all our customers.
- Capital One has been a great experience with team building, social events (immersing with fundraising and collaborating with charities) and positive environment for development.
Customer Relationship and Management (CRM) Duty Supervisor
Studio-Solution Ltd.
July 2015
to December 2015
- Managing bookings via database and telecommunication within the travel industry and taking care of customer service.
- Marketing events and great quality and priced hotels near events.
- Leadership in handling client queries and Cross-Cultural Communication dealt daily with customers from all around the world.
Touristic adviser
l’Office de Tourisme on the French Riviera.
August 2014
to July 2014
- This has helped me define myself in a working environment, having booked hotels and camping lodges for tourists visiting the South of France and enabled me to utilise my language proficiency.
- Orienting tourists where to visit and what excursions were most suitable for the client’s query along with what transportation systems to use for how to get where and booking reservations has enabled me to focus on customer care.
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English & French: Native fluency.
Expert
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Italian & Spanish: proficient at beginner/intermediary level.
Intermediate
-
Mastery of: Databases & Microsoft Word, PowerPoint and Microsoft Excel.
Expert
- Basketball (in a club for 5 years): This sport helped me identify myself as a team player.
- Tennis (practiced): Helps me to identify the competition and the objectives.
- Chess (logic practice): Recognizes that every move counts and how to make logical decisive decisions.
- Tae-Kwon-doe, Judo & Mai Thai: These martial arts which enabled me to gain self-confidence.
MSc Global Business and Management (Dual Master’s degree)
Nottingham University - England
2014
to 2016
o Dual master’s degree in Nottingham University and in University of Brescia.
• Dissertation topic: What are the advantages and challenges of a multi-cultural workforce and how can this affect the corporate culture.
• Dissertation topic: What are the advantages and challenges of a multi-cultural workforce and how can this affect the corporate culture.
BAIBA (Bachelor’s in International Business and Administration) Degree
Nottingham University
2013
to 2015
o Module: Research Project - Creating your own product and theoretically selling it on a new market – This helped me learn all the aspects involved in creating one’s own business and trying to target the correct market segment. This involved transport logistics, financial accounting, innovative ideas and regrouped teamwork.
o Module: Financial Accounting
o Module: Cross-cultural communications
o Module: Cross-cultural communications
OIB (International Option Baccalaureate)
Centre International de Valbonne (Sophia-Antipolis)
2008
to 2011
•NB: This is a French high school diploma (le Baccalauréat) integrated with an international option at a level of native fluency. In this case, the American option was taken.
