I am an experienced sales manager with a passion for innovation and staff development. A natural motivator, I maximise profits through creative strategic planning and team play.
Branch Leader Nürnberg
STA Travel GmbH
Since September 2016
- New store opening; including set up, staff training, local marketing strategies and establishment of trading relationsips, KPI's
Store Manager Covent Garden
STA Travel Ltd.
December 2015
to August 2016
- Team training and development
- Management training courses "Sales Management" and "RockSTA"
- Increasing revenue output through KPI's, local marketing strategies, co-operations and events
Store Manager Guildford
STA Travel Ltd.
June 2015
to November 2015
- Focus on strategies to maximise revenue output through quarterly KPI's
- Strengthening business relationships with trading partners
Branch Leader Hannover
STA Travel GmbH
April 2012
to May 2015
- Increasing the market share of the existing store
- Establishment of the new store within the market
- Focus on customer acquisition and retention
- Induction training for the new teams
Branch Leader München
STA Travel GmbH
June 2011
to April 2012
- Responsible for both stores
- Global innovation project "Double the Revenue in 5 years"
CEU Representative in cooperation with ?What If! Innovation Partners
Branch Leader Dresden
STA Travel GmbH
October 2009
to May 2011
- New store opening
- Sales management including L&D in store
- Local marketing strategies
Area Sales Manager
PPHE Hotel Group
March 2009
to October 2009
- Key account management corporate accounts
- Contracting
- Forecasting for the annual business plan
Assistant Branch Leader Leipzig
STA Travel GmbH
February 2008
to February 2009
- Management training
- Responsible for L&D of colleagues
Sales Consultant Covent Garden
STA Travel Ltd.
March 2007
to December 2007
- Travel Agent
- Sales & customer service focus, KPI driven
Telephone Concierge Lead
Holland America Line
December 2006
to July 2006
- Customer Service Representative for VIP guests on board the ms Statendam
Practical training at the 4* Hotel Porto Santa Maria and the 4* Vila Porto Mare Resort in all departments:
Guest Relations Management
Sales & Marketing
Food & Beverage
Reception and Reservations
Housekeeping
Kitchen
Guest Relations Management
Sales & Marketing
Food & Beverage
Reception and Reservations
Housekeeping
Kitchen
Advanced Levels, English Language and Literature
-
German, native language
Expert
-
English, native level
Expert
-
Portuguese, fluent
Advanced
-
Spanish, currently learning
Notions
- Sales Management
- Learning and Development
- Customer Relations
- Local Marketing Strategy
