A versatile dedicated and ambitious graduate with a BSc (Hons) in Software Engineering who shares a keen interest in IT. I am committed to working in a fast paced environment and I am quick to grasp new ideas and concepts whilst maintaining my professionalism. I am able to work well using my own initiative along with being highly self motivated, well organised and have first-class time-management skills. With a natural drive to succeed, I hold strong leadership skills and have the ability to communicate effectively both in a group or in a one on one situation.
I am looking for a growth opportunity in a progressive and challenging company. I feel that I can offer a very diligent and determined work ethic, my verbal skills combined with my confidence, desire to learn and understand will play a key part in how I work.
I am looking for a growth opportunity in a progressive and challenging company. I feel that I can offer a very diligent and determined work ethic, my verbal skills combined with my confidence, desire to learn and understand will play a key part in how I work.
Network Operations Engineer
Armor
Since November 2015
Slough
- Resolve customer technical issues via tickets, telephone, and e-mailImplement and support customer SSL and L2L IPSEC VPN connectivity solutionsTroubleshoot and resolve localized and internet based customer connectivity and performance issues involving complex security architecturesRespond to and mitigate network security events such Distributed Denial of Service attacksContribute to and lead customer network integration and connectivity projectsCreate and maintain documentation regarding architecture, processes and proceduresIdentify and recommend efficiencies for systems, processes and proceduresPerform other various duties as assigned
Infrastructure Engineer
Travel Republic
February 2015
to November 2015
Kingston, Kingston Upon Thames, United Kingdom
- Responsible for maintaining all IT infrastructure in the office and 2 data centres. Network: Cisco ASA, Router, Switch, VPN, LAN/WAN/WLAN, HP Wilreless, Watchguard, Load Balancing, Riverbed JetNexus.Windows Server: Active Directory, Microsoft Server, Exchange, SQL, Sharepoint, SCCM.Virtualisation: Windows Hyper V. Managed with SCCM 2012. Linux: Ubuntu. Mongo / RedisLots of project work including migrating from server 2008 to 2012, SCCM 2008 to 2012. Major DC Network Upgrade using the very latest Cisco architecture. (Nexus 9000, Asa 5585 with Firepower.
Network Security Engineer
Rackspace Managed Hosting
February 2014
to November 2015
- My day-to-day administration of network security infrastructure includes:
-Configuring and troubleshooting ASA & ASAX firewalls 5505 through to 5555-X Including ACLs, variations of NAT & High availability.
-Configuring both site-to-site/Remote access VPNS.
-Configuring and troubleshooting the F5 LTM platform (1600 & 3600). - Provisioning these devices with a base configuration. Configuring various segments/vlans / route domains. Providing initial connectivity for each new build.
-Configuring and troubleshooting the Brocade ServerIron ADX 1000 loadbalancer platform.Again provisioning new devices with a base configuration. Configuring various segment/vlans and providing initial connectivity for each new build.
-Supporting the Cisco backbone Layer 2 switching infrastructure across Rackspace globally
-Provisioning Alert logic threat and log managers. Responding to network impacting threats generated via IDS.
-Involved in process improvement, creating documentation to share knowledge and working closely with the team as well as building relationships with affiliated departments.
Enterprise Support Specialist
Rackspace Managed Hosting
September 2012
to February 2014
- Main task to work Ticket queue. Take ownership and work on ‘quick fix’ tickets.Troubleshoot customer systemsManage incoming customer calls. (first point of customer contact)Schedule and coordinate maintenances.Investigating MOM/SCOM AlertsDNS configurations and Active DirectoryPatching – WSUS
Datacenter Technician
Rackspace Managed Hosting
August 2011
to September 2012
Slough
- Building, installing and configuring servers.Monitoring servers & troubleshooting any problems that occur.Resolving support issues for clients via the ticket system/telephone and escalating requests.Experience of working with various Linux OS’s & Windows Server 2008.Configuring Cisco firewalls for new orders.Experience in installing Datacenter Equipment (Racks, PDU’s and switches)
Service Desk Analyst
ESP
December 2010
to August 2011
Reading, England
- My responsibilities associated with this position are as follows:Answering calls from Customers and ESP Engineers Responding to all customer requests for service into the Service Desk logging each incident on the appropriate call-logging application.Allocating mobile engineers to customer sites and monitoring response times to site.Following all calls to completion and contacting Customers after the call has been closed.Monitoring ESP performance to ensure we meet all Customer service expectations.
Business Studies and Information Technology
3rd Year Modules Include: Final Year Project, Advanced Analysis and Design, Business Analysis, Real Time Analysis and Design, Advanced Software Engineering, Project Management, Human Computer Interaction.
2nd Year Modules Include: Software Engineering, Information and Database Engineering, Internet Development, Personal Professional Development 2, Software Design and Implementation 2, Systems Software.
1st Year Modules Include: Mathematics, Information Systems Analysis and Design, Software Design and Implementation 1, Computer Technology, Personal Professional Development 1
2nd Year Modules Include: Software Engineering, Information and Database Engineering, Internet Development, Personal Professional Development 2, Software Design and Implementation 2, Systems Software.
1st Year Modules Include: Mathematics, Information Systems Analysis and Design, Software Design and Implementation 1, Computer Technology, Personal Professional Development 1
- Switches
- ASA
- Nexus
- Switches
- Routers
