HIMANI SUMESHKUMAR PATEL
"Work to become, not to acquire" - Elbert Hubbard
29 years old
Barcelona Spain
Student
Open to opportunities
Customer Service Agent
Arvato Bertelsmann
June 2016
to October 2016
- Providing Customer service for Vueling(UK market)
Administrative assistant, office manager and account collector
iFarmas United,S.L.
January 2014
to June 2016
- Collect invoices and account them in the Journal and Ledger books; afterwards assist in the Financial Statements preparations
- Reach out to customers with unpaid debt and attempt to collect from them
- Generating, analyzing and updating databases for financial and accounting purposes
- Perform all the tasks related to office management such as purchasing, receiving and storing office supplies
- Make travel, meeting and other arrangements for staff
- Assist in interviewing and hiring candidates
Intern in PR and Customer Service Department
Centro Medico Teknon
September 2012
to December 2012
- Maintained welcoming environment for VIP customers
- Greeted customers and addressed their needs
- Coordinated with cross-functional teams to ensure smooth flow in servicing customers
- Served meals and beverages
Member of city council for youngsters - Consell de nois i noies
Ajuntament de L'Hospitalet de Llobregat
2009
to 2011
- 1st year: manage and organize a concert for youngsters, which required performing a series of tasks such as casting the performers or promoting the show
- 2nd year: organize each month a radio session for the town hall's radio with required to search for trending topics and find what people in the town thought about it through surveys and statistical analysis
Volunteer for Cicerone Project
Ajuntament de L'Hospitalet de Llobregat
2008
to 2009
- It was a project aiming to mentor and accommodate new citizens in the town
Bachelor's Degree in Business Management and Administration
Universitat Autonoma de Barcelona
Since September 2014
Associate Degree in Marketing & Commercial Managment
Centro de Estudios Stucom
September 2013
to June 2014
Professional Training in Hostess and Public Relations
Fomento Profesional
March 2012
to December 2012
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English
Expert
-
Spanish
Expert
-
Catalan
Expert
-
French
Intermediate
-
Hindi
Expert
-
Gujarati
Expert
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GRETL: tool for statistical analysis
Expert
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Microsoft Office Pack: various data presenting and managing programs
Expert
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Photoshop and Illustrator: image editing softwares
Advanced
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Hootsuite: tool to manage social sites simultaneously
Expert
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Mailchimp: massive mailing tool
Advanced
