Haitham Ali
Testing Specialist at Vodafone UAT team
No pain no gain
41 years old
Driving License
Cairo (002) Egypt
Employed
Just looking around
am Acceptable to feedback
hard worker
Excellence for communication skills
hard worker
Excellence for communication skills
testing specialist
Vodafone
Since April 2009
Full-time
Cairo
Egypt
- Responsible for testing all existing & new VF services/products, to ensure all requirements/experience are fully met & functioning properly
- Develop and design test scenarios based on the functional requirements
- Execute test procedures and update the test results
- Report, track, and retest defects
- Review customer requirements
- Act as wizards for the frontline during new launches
- Ensure availing the best experience across all touch points
- Ongoing testing for the existing products/services, to act as early indicators for any system glitches
- Consciously working on enhancing the current experience & provide ideas to cover the reported gaps
- Ensure two-way communications (Employees engaged, aware & connected)
- Create & enhance tools to facilitate the communication & make it more efficient
- Play a significant role in reducing the front line handling time hence our costs
- Proactively and creatively think of new methods to communicate internally with the operations with simplicity, trust and speed
- Investigate the potential opportunities’ of cost reduction/revenue growth while building the service model & customer channeling.
Proactively and creatively think of alternative methods to close all gaps that will affect commercial revenues - Report defects whenever they occur, track and monitor them
- Availability after working hours and till 12 AM especially with the new launches
- On call rotation during the weekend to support both the customer care and commercial.
- Ensure being with the operations once there is a new launch
- • Operator skills.
- • Filling system adjusting.
- • Handling incoming and outgoing correspondences.
- • Reservation & appointments.
- • Preparing for meetings.
- • Following up.
- • Excellent communication skills.
- • Sharing and cooperating with others (working in group).
