Rishi Gupta
Seeking a challenging position where I can work on my skills and contribute towards the growth of organization.
34 years old
Professional Status
Employed
Available
About Me
DOB: 31 January 1990
Marital Status: Single
Nationality: Indian
Hobbies: Reading, Writing,
Travelling, Playing Squash
-Currently employed with Infosys Limited as Senior Systems Engineer with 4.9 years of experience, having gained a thorough understanding of software/product implementation and testing, troubleshooting and debugging process.
-Well versed with requirement gathering and its interpretation into specific system, application or process designs, designing test plans and test cases.
-Persuasive communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
-Author of the book : The
Midnight Perspective (available
on Amazon Kindle)
-Awards and Achievements:
Marital Status: Single
Nationality: Indian
Hobbies: Reading, Writing,
Travelling, Playing Squash
-Currently employed with Infosys Limited as Senior Systems Engineer with 4.9 years of experience, having gained a thorough understanding of software/product implementation and testing, troubleshooting and debugging process.
-Well versed with requirement gathering and its interpretation into specific system, application or process designs, designing test plans and test cases.
-Persuasive communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
-Author of the book : The
Midnight Perspective (available
on Amazon Kindle)
-Awards and Achievements:
- Received Spot Award at DC
level in Infosys while working in
CA Global Delivery Project.
- Received You Rock award at
DC level in Infosys while
working in CA Support Project.
CA Global Delivery
Infosys Limited
Since February 2016
- Responsible for the implementation and testing of various modules like Tomcat Agent , Limit Concurrent Login , X509 cert auth, User Context Gateway etc.
- Working with the onsite team in planning and fetching more
work from the client. - Weekly status reporting of the team and onsite-offshore
coordination. - Gathering the requirements of the customers, understanding
and analyzing the issues and working towards the resolution.
Pricewaterhouse Coopers
Infosys Limited
October 2015
to February 2016
- Responsible for integrating the SAP Applications with Webagent, SAP Agent and Session Linker.
- Single handedly responsible for all the configurations from the Siteminder perspective.
- Handled overall client communication and status reporting for the project.
CA Siteminder Manual Testing RIO Release
Infosys Limited
February 2015
to October 2015
- Worked in CA Siteminder Manual Testing, additionally held the position of Configuration Controller of the project.
- Responsible for executing the Test Cases based on Secure Proxy Server, Policy Server, Webagent and interacting with the client in case of issues.
- Additionally held the responsibility of Defects logging and tracking.
- Responsible for giving knowledge transfer sessions and ramping up the skills of new team members.
- Worked on effort estimation and determining overall duration of the project.
CA Siteminder UI Automation
Infosys Limited
September 2014
to March 2015
- Worked on CA Siteminder UI Automation, additionally held the position of Configuration Controller of the project.
- Designed the test cases on CA Siteminder AdminUI for automation.
- Automation of the test cases using Selenium framework.
- Mentored the new members of the team and apprising them of the domain and technical know how of the product and ramping up their skills.
- Proactive interaction with client for status updates, issue resolution and requirement clarification.
CA Support
Infosys Limited
September 2013
to September 2014
- Worked on the support tickets for CA SiteMinder Policy Server, Web Agent, Admin UI, Secure Proxy Server.
- Understanding the customer issues by analyzing the logs, documents and information provided by the customer and helping the customer in resolving those issues within the specified SLA.
- Proactive interaction with customer for issue resolution over
WebEx, calls and live meetings. - Worked on the resolution of bottlenecks faced by the team and hence increasing the overall productivity.
- Leading the team and mentored the new members by apprising them of product knowledge.
- Handled complete client communication and requirement gathering for the team.
- Involved in the daily and weekly status reporting of the team, handling onsite and offshore coordination, assessing the project progress, resolving the issues at offshore and resource onboarding within project.
CA Premiere Care
Infosys Limited
March 2013
to September 2013
- Worked on installation and configuration of webagent and policy server setups.
- Worked on designing the test cases and automation of the test cases using JSystem framework.
Trainee Engineer
Infosys Limited
August 2012
to February 2013
- Underwent entry level training in Infosys Mysore on PLES.
- Underwent training on personality development and soft skills.
- CA Siteminder
- Policy server R12.x
- Web Agent R12.x
- CA AdminUI
- SiteMinder Secure Proxy Server
- Core Java
- MS Office
- Windows2k3/2k8/2k12 Server
- Rh-Linux5/6
- Solaris 10
- HP Quality Centre
- Rational Team Concert
- JSystem
- Clear Quest
- Eclipse
- Analyzing Issues
- Identifying Resources
- Defining Needs
- Collaboration
- Planning
- Analyzing Issues
- Priotization
- Goal Setting
- Team Building
- Time Management
- Decision Making
- Delegation
- Internal Communications
- Motivation
- Execution
- Conflict Management
- Effective Communication
- Listening
- Customer On-boarding and Retention
- Patience
