Ghada Louka
Financial Analyst
40 years old
Driving License
Doha Qatar
Unemployed
Available
I am a wife of a very ambitious, responsible, supportive and lovable husband and a mother of an adorable,and brilliant 2.5 years old girl
I've been working ever since before i graduated from faculty
I can speak, read and write both English and French fluently beside my native Arabic language
Always eager to learn what i can
Resigned my job for marriage and travel
I've been unemployed since then, but now am a volunteer as a librarian in Doha, Qatar in a group named Doha Mums
I love being in a work environment feeling that i can achieve the best I can for myself and for the place I work at..I am very enthusiastic, excellent team player.
Time management and setting priorities are the best in me either at my personal life or at work.
I am a funny , good tempered person ...
I've been working ever since before i graduated from faculty
I can speak, read and write both English and French fluently beside my native Arabic language
Always eager to learn what i can
Resigned my job for marriage and travel
I've been unemployed since then, but now am a volunteer as a librarian in Doha, Qatar in a group named Doha Mums
I love being in a work environment feeling that i can achieve the best I can for myself and for the place I work at..I am very enthusiastic, excellent team player.
Time management and setting priorities are the best in me either at my personal life or at work.
I am a funny , good tempered person ...
Senior Financial Analyst
Commercial International Bank
June 2011
to March 2012
Full-time
Cairo
Egypt
- • Preparing monthly financial highlights including performance and profitability analysis for different customers segments
- • Finding and creating new methods for achieving maximum profitability through deep analysis of financial statements and bank KPIs
- • Always cooperating with business partners and business customers to meet their expectations.
- • Delivering monthly financial reports to different managerial levels including effective rates and trends for different financial periods (monthly, quarterly, annually) and actual vs. budget.
- • Creating financial reports using crystal and discoverer reporting tool as well as spreadsheets
- • Assisting in the bank budgeting and planning process.
- • Research and prepare variance analysis and explanations.
- • Team member responsible for performing special projects to improve process efficiency and performance
Financial Technical support
Commercial International Bank
October 2007
to May 2011
Full-time
Cairo
Egypt
- • Supporting & implementing Oracle Financial Application (OFSA) including troubleshooting and response to end user questions regarding how to use the software.
- • Supporting management by developing financial reports using Discoverer and Crystal Reporting tool such as:
- Bank’s Customer profitability reports using the different banking dimensions (P&L reports)
- Bank’s Customer position and performance patterns (Balance Sheet)
- Transfer Pricing and Rating reports
- • Assessing user requirements for different systems, including changes in business processes, cost benefit analysis, security and creating an implementation schedule
- • Studying and reporting on unused functions of the financial management software.
- • Developing and testing new or modified report formats, customized programs to manipulate data, or changes to file structure.
- • Creating or updating functional specifications for new or modified reports and applications.
- • Coordinating with lead user and developer to test and implement new or modified programs as needed.
- • Testing different mapping between the core financial database and the end user systems
Business Analyst
Speedsend
September 2006
to September 2007
Full-time
Cairo
Egypt
- • Responsible of gathering all the basic requirements for the initiation phase of any new project.
- • Performing the business analyses & writing the requirement documents for the project to be developed by the technical manager.
- • Responsible of finding new tools and solutions to improve the performance and the work life of the company’s employees
- • To be updated by the new technologies released in the area of software and business solutions and perform periodical internet researches.
- • Involved in various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements.
- • Taking the responsibility of identifying new process, finding out gaps in existing process, arranging training modules for new process development and implementation
- • Improved efforts of sales personnel & marketing staff by analyzing end-user needs and creating intuitive.
- • Some of the projects with which I have been involved include:
- Great Plains Business process improvement for the supply chain
- Microsoft CRM System testing from the business point of view
- • Met regularly with management at all levels to coordinate activities, provide project status reports, recommend company-wide improvements, and efficiency reviews of internal and external service delivery, order management, provisioning & troubleshooting.
Call Center Team Leader
Speedsend
June 2006
to August 2006
Full-time
Cairo
Egypt
- • Managing a call center team composed of six members.
- • Training the team on every new policy released and on the most recent techniques to deal with the customers.
- • Preparing KPIs to measure the performance of the call center members
- • Responsible to handle major customers’ problems and requests.
- • Responsible of maintaining a stable level of satisfaction for the customers and cooperating with the account managers to better serve the customers
- • Manage the day to day performance of the call center members
- • Designing the workflow needed to apply on a newly CRM system with the technical team.
- • Supervise, develop and motivate the CSR's within the assigned team
- • Conduct meetings with team members.
- • Conduct performance reviews for all team members.
- • Ensure team members receive the information and resources they require.
- • Continuously review work processes and implement changes to improve efficiency of the team members.
- • Contribute to the efficient operation of the call center.
- • Maintain high level technical skills and knowledge of client products, procedures and computer systems.
• Demonstrate excellence in customer service and sales by achieving specified performance in the handling of events. - • Liaise with the Customer Sales & Service Manager regarding real-time resource allocations, call volumes and call patterns
Key Account Manager
Speedsend
August 2005
to May 2006
Full-time
Cairo
Egypt
- • Acting as primary point-of-contact for Client.
- • Masters and maintains vast knowledge of client's business, competition, and latest industry news and trends.
- • Preparing periodical reports to monitor the customers’ purchases patterns and act upon them.
- • Establishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone and email communication
- • Interacting effectively with other departments including the sales team when handling campaign start ups
- • Producing weekly, monthly and quarterly status reports to each client
- • Ensure account plans for each client are updated ongoing with all current and relevant information concerning the client and the campaign, from the point of handover from the business development & the marketing managers.
- • Actively seeking to increase the services offered to my customers’ portfolio and increase the income generated in conjunction with the cross-sell and up-sell reward scheme to targets.
French was my first language from Kindergarten till High School years
- A book worm and so is my husband and my 2.5 years old baby girl
- I've been always a member in a Choir as a singer
- Love all kind of music
- Algeria
- Dubai, UAE
- Abu Dhabi, UAE
- USA
- London
