I am an organised and efficient person with an enquiring mind. Iam a good listener and learner, and am able to communicate well with people from all walks of life.I am a loyal and trustworthy employee who can work alone or as part of a team.I am a quick to learn and willing to adapt to any job.I am an organised, efficient and hard working person, and am willing to discover and accept new ideas which can be put into practice effectively.
Accountant
Dijla Transport
Since January 2016
Full-time
Dubai
United Arab Emirates
- procedures and processes Maintaining basic accounts, book keeping,
- Reconciliation of Bank statements
- Ledger entries, journal entries.
- Customer relations.
- Invoice entries and cross checking.
- Prepared and analyzed financial statements.
- • Implemented new accounting.
Assistant Collection
Derby Debit Collection
December 2014
to December 2015
Full-time
Dubai
United Arab Emirates
- and Perform research on overdue account balance that is fully or partially unpaid follows up by phone and/or mail to customers on delinquent payments through phones and emails,
- Handle the tasks of reviewing claims denied for payment and underpaid claims
- Handle customer inquiries regarding account status as well as research customer's accounts thoroughly and document appropriately Work involves research for resolution to the unresolved issues related to Mobile and Fixed network (GSM, Mobile TV, Internet, Landline and IPTV).
- Handling a variety of issues, problems and priorities simultaneously while reporting to management regularly with gathered information on the needs of all customers and various departments within the company.
- Also includes issue resolving disputes , creating an event – meeting the customer’s on most critical cases to clarify disputes, working on escalated cases to exempt from suspension of accounts.
- Maintaining and retaining existing customers. Informing concerned teams if there is delay and Service Level Agreement is violated.
- To analyze the customer’s credit limit and avoid any suspensions on the account.ensure the payments made on time to
- • To ensure SLA’s are achieved on monthly basis with the best in class customer service to the customer’s.
IT Officer
Linux Soft
September 2009
to October 2014
Full-time
Khartoum
Sudan
- Installation & troubleshooting windows server 2008,2012 AD,DC, DHCP, DNS.GPO,S.
- Installing, Configuring and Troubleshooting of Windows XP, Windows Vista Professional, Windows 7 Professional, etc
- Hardware Support, Desktop & Laptop, Dot matrix and direct Printers .
- HDD recovery and maintenance .
- Installing, Configuring and Troubleshooting Vmware,VirtualBox.
- Installation & troubleshooting Switches and Wireless Access Points (WAPs) - Telecom and cabling systems .
- Management Multi-Functional Printer Support - IP Phones Support - Fax Machine Support - Scanners – CCTV .
- Creating Profiles to users for customizing desktop settings.
- Installation and configuration of various applications Software like MS office and MS outlook for mails access, Internet Explorer, etc.
- Installed, Configured and Troubleshooting of various PC Hardware Components.
- Configuring & troubleshooting of LAN/WAN setup .
- Assembling of Computer.
- Antivirus and antispam installation.
- Mac operating systems and devises maintenance
- Support and troubleshooting the end-users with their IT hardware equipment (PCs, Printers, scanner, screens, etc).
- Antivirus and antispam installation.
- Support and follow-up the network connection in RC.
- Support and follow-up CCTV in RC.
- Installing all kind of operating systems ((windows xp,7.8.2000 server,2003 server 2008 server,2012 server)(mac operating systems snow leopard 10.6, lion 10.7, motion 10.8, maverick 10.9 (Linux ,read hat ,fedora ,Ubuntu,( Unix ) ) .
: IT Support
: Mhsystems for computer services
July 2006
to June 2009
Full-time
Khartoum
Sudan
- Computer software and hardware maintenance .
- Connecting printer and fax with network .
- Laptop maintenance hardware and software.
- Antivirus and antispam installation.
- Installation and configuration of various applications Software like MS office and MS outlook for mails access, Internet Explorer, etc.
- Assembling of Computer.
- Support and troubleshooting the end-users with their IT hardware equipment (PCs, Printers, scanner, screens, etc).
- Installing all kind of operating systems ((windows xp,7.8.2000 server,2003 server 2008 server,2012 server)(mac operating systems snow leopard 10.6, lion 10.7, motion 10.8, maverick 10.9 (Linux ,read hat ,fedora ,Ubuntu,( Unix ) ) .
- Network installation and maintenance (LAN/WAN).
-
Networking
Expert
-
VMWare
Good
-
Windows Server
Advanced
-
Troubleshooting
Expert
-
Customer Service
Expert
