The reason I work is to make other people's lives better, by changing the way they do their work or the systems they use to do their work. It is these kinds of improvements in people’s lives that I believe enables them to go out and exceed their customer’s wildest expectations.
Elicited requirements covering all aspects of store restaurant operations across the United States, Canada and several Caribbean island countries
Participated in project prioritization and viability assessments
Provided support to corporate departments that relied upon data created from store operations
Provided 3rd level support to over 2,700 restaurant locations and over 50,000 team members
Created functional system designs for internally developed restaurant management system
Detailed Description
Lead the analyst effort to upgrade stores with obsolete operating systems to the current version of Fedora Core 5
Codified the relationship and interactions between the development and QA departments through implementation of a defect tracking tool and surrounding processes
Implemented documented regression testing process to decrease the occurrence of reintroducing previously resolved defects
Created functional design for a tool to allow store managers to override the system calculated estimated delivery time during abnormally busy hours
Company Description
Papa Johns International, Inc. operates and franchises pizza delivery and carryout restaurants under the trademark Papa Johns in the United States.
