The reason I work is to make other people's lives better, by changing the way they do their work or the systems they use to do their work. It is these kinds of improvements in people’s lives that I believe enables them to go out and exceed their customer’s wildest expectations.
Defining company strategy for how our stores, franchisees, corporate teams and customers would interact with the company via mobile devices
Defining company strategy for how we collect and analyze metric and machine data from our eCommerce and point of sale applications
Defining company strategy for eCommerce, card present and mobile payments with an emphasis on planning for EMV liability shift and tokenization
Built & managed the 'Customer Experience Review' process to use internal resources to evaluate and select enhanced user experiences and technology purchase decisions
Defined & implemented the review and recommendation process for mobile application enhancements
Detailed Description
Primary author of the DTII department charter and internal innovation process
Built relationships with vendors to leverage their innovation strategies within our organization
Led exploration and RoI evaluations on new technologies such as voice assisted ordering and mobile payment alternatives
Company Description
Papa Johns International, Inc. operates and franchises pizza delivery and carryout restaurants under the trademark Papa Johns in the United States.
