Djamel Benrejdal

A seasoned senior management professional in the Telecom/IT industry with a proven track record of end-to-end customer/engagement management and fostering high achievement environments spanning over 20 years working in many countries around the world for leading multinational vendors and operators. Delivering large group-wide, business change and transformation program gained in a variety of business sectors. An excellent team player, fits in well at all levels, leads by example and successfully delivers business focused programs and projects.
• A leader in building and managing high performance teams in new territories in highly customer focused environments. Strong service-oriented and business development skills
• Enviable level of industry knowledge including business/operations, people management/development, strategy and process management experience.
• Effective communicator across various stakeholder communities and global cultures.
Specialties
• Project / Programme Management • Operational Management (Project Start-ups/Delivery, MS, NOC “NMC, Networking, Field maintenance, TASC”) • Business Development/Management • Contract Management (Negotiation/Formulation/implementation/Renewal) • P&L Management • Customer relationship management • Change control/management/Process Management • Building and managing high performance teams •Training
Career Summary
Delivery, Managed Services and Customer Care Project/Programme Management, Mobile Telecoms, Establishing start-ups, developing and endorsing regional strategies, Contract negotiations and Contract/Account Management, leadership, Development Business and Execution of Strategy, Acquisition, Customer Retention

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Education

7 Habits to Leadership

University Of York

Experiences

Cozytec France has laid out its strategy (GSMA and Telecom Smart Apps) and as such is transforming its Business P&L making a fundamental, organisation wide shift in account management, culture, values, skills / knowledge, process, delivery and technology. The role spans the business segments across MENA, through Small business segments driving an E2E approach, thus we can extend focus beyond Business into the virtual team including Customer Service and Technology.
Transforming their non-existent Sales function in to a slick and efficient bid machine which now drives the entire company’s front-end Acquisition process. In parallel, re-motivated an inherited under-performing team of Account Managers, Bid Managers and Customer Support Managers to include the R&D department who now, with customer focused processes and governance in place, repeatedly achieve monthly targets for proposal submission and contract award. Pipeline sales value of over $25 Million. 12 man Acquisition Team.

Various Senior positions with Nokia Networks based in Dubai heading Delivery (NI, MS) to Customer Care.
Leading Customer Care Business (E2E O&M, P&L, Contract Management + CDS (Customer Development Services)), Regional Q2C (ERP-SAP) E2E Business Transformation Program, Leadership Excellence Program Management for Customer Care Management, Site Engineering Head, Engagement Management PMS and Senior Project Management at MEA regional level.

Part of Global Delivery/Transformation Team to make or break projects globally from Starting up projects, NI, MS to Care Projects. In Several countries around the world: MEA, EU and Brazil, dealing directly with customers and working directly with the operators:
1. Technical Project Manager Orascom Telecom (Operator Algeria) Jan 2005 - Dec 2005 (1 Year)
  NI and MS: Managing BSS Supports, OMC-R operations to include RNO and NPA (Network Planning). Team Leader of 35+ TASC+MS Team + Field Engineers. Leading the D2D O&M activities, planning the interventions and on call duties, also the E2E expansion and upgrades from planning to dismantling and installation of GSM Network (Core and Radio Access (BSS)). Coordination of software upgrade, mass frequency plan change, BTS & BSC cut over.
2. TPM/Local Project Director Areeba (Operator Cyprus) July 2004 - Dec 2004 (6 months)
  NI, MS and Customer Care Project.: New Operator start-up project FTK project working closely with the customer from planning to on-air, managing a team of 12 top Engineers and 3 sub-contracting partners.
  Working as the main contact and adviser to our customer on implementing the strategy of network design to hiring of site space-link’s-tower sharing with the existing competition, Execution of E2E process of ordering, delivery, planning, installation commissioning radio frequency plan execution (test drives)
  IT infrastructure and NOC, OMC-R operations and commissioning, RNO and NPA (Network Planning), VAS network element, NGN
3. Senior TPM Claro (Operator Brazil) Jan 2004 - June 2004 (6 months)
  STPM on a Mega FTK Project NI, MS and Customer Care: Mega FTK Project, working closely with the customer from planning to on air managing the E2E process of ordering, delivery, planning, installation commissioning radio frequency plan execution (test drives). IT&OMC-R operations and commissioning, RNO and NPA (Network Planning), VAS network element, NGN

Working as a level 3 Senior Manager for Vodacom reporting directly to the CTO Market penetration strategy including top level accountability of direct negotiation with our suppliers to achieve the required network coverage area as per financial budget, strategy designed and agreed with executive board (EB).
Responsible for the successful delivery of a number of Rollout, IT, cross-Technology and Business led Programmes across Marketing, Billing, Customer Services, Business Intelligence and Capacity & Capabilities. Responsible also for planning new coverage and roll-out with the suppliers, planning network capacity, Network management, maintenance and technical support. Reduce Vodacom Congo dependency on Equipment Suppliers/Contractors. Supplier Partnerships and cost reductions. Managing and writing the Policies and procedures for the Technical division to include full SOR. Programme/Project Managers, PMO Team and a number of contractors.
Chairman of Network Technical weekly/monthly meetings and animating in the monthly strategy meeting with the EB

From Starting up projects, NI, MS to Care Projects, in several countries around the world MEA, EU and Brazil, dealing directly with customers and working directly with the operators:
1. TPM Orange and SFR (Operators in France) Nov 2003 - June 2003 (8 months)
  Leading BSS Supports, OMC-R operators and commissioners, around 25+ Field Engineers, leading E2E Project Execution on the Eastern Region of France from planning to dismantling and installation of GSM Network (Core and Radio Access (BSS)). Coordination of the MS team on D2D O&M issues, planning the site interventions, preventative care, software upgrade, mass frequency plan change, BTS & BSC cut over.
2. TPM TMM Mozambique (Operator Mozambique) July 2002 - Nov 2003 (5months) FTK MS
3. TPM Meditel Morocco (Operator Morocco) Dec 2001 - June 2002 (6 months) MS Project Pre-Sale
4. TPM Cegetel (SFR Operator France) Nov 2000 - Dec 2001 (1Year 1months)
  TPM for Alcatel MS as NOC Manager (20+ Customer NOC Engineers). Project Management for Edge activation of Alcatel equipment. Coordination of software upgrade, mass frequency plan change, BTS & BSC cut over. Technical presales for MS projects and up scope of OMC 4 Management of all providers OMC’s, Auto reporting and automation of field Engineers alerts.
5. Senior Customer Training Engineer Alcatel University France May 2000 - Nov 2000 (7 months)
6. System Expert Engineer Cegetel (SFR Operator France) June 1999 - May 2000 (1Year)
  Team leader for Alcatel MS in the SFR Network Operation Centre. NOC Team Lead (20+ Customer NOC Engineers). Project Management of MFS deployment activation of. Technical presales for Managed Services projects (upsale) and automation tools (Lazer) for ticketing (Manager of Manager) and network reporting.
7. Integration Tester/developer Engineer (Alcatel Belgium) Oct 1998 - Mar 1999 (6Months)
8. R&D Support & Tester Engineer (Alcatel France) June 1997-Sep 1998 (1 Year 3Months)

As a Learning and Development Consultant, I was responsible for providing and the design of customer training programs, talent management, business excellence and personal development programmes for senior managers in our global Customer division.

Skills

Project / Programme Management • Operational Management (Project Start-ups/Delivery, MS, NOC “NMC, Networking, planning, QOS, Field maintenance, TASC”) • Business Development/Management • Contract Management (Negotiation/Formulation/implementation/Renewal) • P&L Management • Customer relationship management • Change control/management/Process Management • Building and managing high performance teams •Training

Project / Programme Management • Operational Management (Project Start-ups/Delivery, MS, NOC “NMC, Networking, planning, QOS, Field maintenance, TASC”) • Business Development/Management • Contract Management (Negotiation/Formulation/implementation/Renewal) • P&L Management • Customer relationship management • Change control/management/Process Management • Building and managing high performance teams •Training

Project / Programme Management • Operational Management (Project Start-ups/Delivery, MS, NOC “NMC, Networking, planning, QOS, Field maintenance, TASC”) • Business Development/Management • Contract Management (Negotiation/Formulation/implementation/Renewal) • P&L Management • Customer relationship management • Change control/management/Process Management • Building and managing high performance teams •Training

Career Summary
Delivery, Managed Services and Customer Care Project/Programme Management, Mobile Telecoms, Establishing start-ups, developing and endorsing regional strategies, Contract negotiations and Contract/Account Management, leadership, Development Business and Execution of Strategy, Acquisition, Customer Retention

Professional Profile
A seasoned senior management professional in the Telecom/IT industry with a proven track record of end-to-end customer/engagement management and fostering high achievement environments spanning over 20 years working in many countries around the world for leading multinational vendors and operators. Delivering large group-wide, business change and transformation program gained in a variety of business sectors. An excellent team player, fits in well at all levels, leads by example and successfully delivers business focused programs and projects.
• A leader in building and managing high performance teams in new territories in highly customer focused environments. Strong service-oriented and business development skills
• Enviable level of industry knowledge including business/operations, people management/development, strategy and process management experience.
• Effective communicator across various stakeholder communities and global cultures.
Specialties
• Project / Programme Management • Operational Management (Project Start-ups/Delivery, MS, NOC “NMC, Networking, planning, QOS, Field maintenance, TASC”) • Business Development/Management • Contract Management (Negotiation/Formulation/implementation/Renewal) • P&L Management • Customer relationship management • Change control/management/Process Management • Building and managing high performance teams •Training
Career Summary
Delivery, Managed Services and Customer Care Project/Programme Management, Mobile Telecoms, Establishing start-ups, developing and endorsing regional strategies, Contract negotiations and Contract/Account Management, leadership, Development Business and Execution of Strategy, Acquisition, Customer Retention

Expert

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Management-Telecoms

Leadership Training

Nokia

BEng Electronics

Head Transformation & Business Development Management MENA (Cozytec France)

Various Senior Management Positions, Nokia Networks

Various Management Positions, Alcatel

Head of Network Technical Support (Vodacom Operator DRC)

Various Positions, Alcatel France

Training Engineer & Test Bed Manager Nokia Networks UK/France

Managed Services

Project Management

Program Management

Mobile Telecommunications and IT

Others