Daria Goncharova
Passionate about sales and customer experience.
B2B & B2C sales
Public Relations
English Russian French
30 years old
Prague Czech Republic
Student
Unavailable
I am passionate about working in the sales and marketing department, where I can contribute to company’s growth by providing exceptional customer experience. A benchmark is something that should drive us towards excellence, to improve on rather than to simply attain.
Business Development
BilletFix & Ticketbutler
July 2017
to September 2017
Internship
Copenhagen
Denmark
- Identifying B2B sales leads, cold-calling, pitching presentations focused on value-selling to perspective clients
- Developing monetization strategies for digital ticketing platforms
- Conducting primary research to identify customer needs and new markets potential
- Working with Google Analytics to optimise company's promotional efforts
Start-up founder
Fleurs d'Amour
December 2015
to January 2017
- Founded an e-commerce startup operating in the gift industry
- Fostered long term relationships with clients by implementing highly customised approach and using follow up strategies to communicate with key customers
- Designed offline and online marketing content
- Developed , standardized, and improved operational logistics processes to ensure correct delivery times.
- Exited the profitable start-up in 2017
Grand Prix Assistant
The Crew Network
2015
Monaco
- Promptly communicated any issues occurring at the event to the management
- Ensured cooperation within the staff team to provide good standard of catering
- Obtained and recorded customer feedback
- Assisted guests with their inquiries at all times
Event Organizer Assistant
Top Marques
2015
- Managed unique Test Drive service at the event
- Cooperated with premium car brand representatives to organize a schedule for Test Drives
- Solved occurring organizational problems and reported them to the management team
- Communicated directly with potential car buyers to advise them on their choice of Test Drives
Client Advisor
Louis Vuitton
2014
Monaco
- Quickly adapted to specific customer needs to achieve high customer satisfaction and repeat sales
- Developed strong customer relations and work with the CRM system
- Executed cross-selling transactions
- Carried out market research on the Russian market segment in Monaco
Masters in International Management
Copenhagen Business School & University of Economics, Prague
Since 2016
Bachelor of Business Administration (BBA)
International University of Monaco
September 2013
to June 2016
Graduated with Honors (Summa Cum Laude)
GPA = 3.87
GPA = 3.87
- Russian (Native)
- English (Fluent)
- French (B2)
- Czech (A1)
- Chinese (Mandarin) (A1)
-
Content Management Systems
Open Cart
- Google Analytics
- CRM systems
- Problem solving
- Adaptability
- Self-motivation
- Creative thinking
- Communication & Conflict Resolution
- Clear communication skills
- Knowledge of the product
- Attentiveness
- Closing ability
- Patience
- Founded charitable project for an orphanage in Belgrade, Serbia
- Coordinated a group of 20 student volunteers
- Directed Young Enterprise to raise money for the required sport, art and academic equipment for the orphanage
- Lived in 5 countries
- Received a scholarship for learning Chinese (Mandarin)
- Backpacking
- Skiing
- Volleyball
- Badminton
