PHẠM TRÚC PHƯƠNG
Curriculum Vitae
29 years old
Ho Chi Minh City Vietnam
Professional Status
Available soon
Open to opportunities
About Me
I graduated from Van Lang University. I'm a young, dynamic and enthusiastic person with nearly 2 years' experience of Sales Executive at Dai Viet Group and 6 months' experience of Customer Service Agent at Bitbox Group.
Customer Service Agent
Bitbox Co., LTD
June 2018
to January 2019
- Acknowledging and resolving customer complaints
- Communicating with customers through various channels
- Preparing and distributing customer activity reports
- Follow up on customer interactions
Sales Executive
Dai Viet Investment and Technology JSC
August 2016
to May 2018
- Searching for potential customers and extending database
- Persuading customers to use the services
- Developing customer care, maintain and develop good relationship with customers
- Create detailed proposal documents to the customers
- Training several sales staff
Translator Intern
Master Service Co., Ltd
February 2016
to April 2016
- Translate documents from Vietnamese language to English and vice versa
- Proofread documents that has been translated
Call Center Agent
Vietnam Lotteria Co., Ltd
July 2015
to February 2017
- Receiving home service delivery’s orders
- Answering calls and providing service information
- Managing and resolving customers’ complaints
Certificate of Customs – Importing/Exporting Essentials
University of Economics HCMC
July 2015
to November 2015
-
Communication
Good
-
Customer Service
Advanced
-
Quick to pick up new skills
Advanced
-
Ability to Work Under Pressure
Advanced
-
Teamwork
Advanced
-
Eager to learn from others
Advanced
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
